For passenger


Driving onto the ferry

Considerate driving and an understanding attitude help us all get from point A to point B quickly and safely. When the traffic light above your lane turns green, follow the instructions of the port operatives and drive onto the ferry. We take the weight of vehicles into account when loading the ferry. In order to ensure the vessel’s stability, it is important that you remain in the lane indicated to you.

  • Stop as close as possible to the vehicle in front of you, leaving around 25 cm between bumpers.
  • The appropriate driving speed on deck is up to 5 km/h.
  • Turn off the engine and make sure that the handbrake has been firmly applied.
  • If possible, deactivate the tilt sensor if your vehicle has an alarm system, as the movement of the ferry may set off the alarm.
  • Make sure the fuel tank is closed and that there are no oil or fuel leaks.

Vehicles in the port area which have an e-ticket are the first to be directed onto the ferry. Vehicles in the first-come, first-served queue in the port’s waiting area come next, in order of arrival in the waiting area. If a vehicle with an e-ticket arrives in the waiting area during the loading of vehicles from the first-come, first-served queue less than 15 minutes before the departure time, it will be boarded if possible.

If you are aware of any technical defects in your vehicle that may lead to its movement or ignition, notify the ferry crew immediately. At the request of the crew, the vehicle must be secured to the deck or its movement restricted using appropriate means. Wheel chocks are available on the ferry to stop vehicles from rolling.

The captain makes an announcement via the ferry’s public announcement system immediately before arriving at the port of destination. Please make your way to your vehicle and be prepared to drive off the ferry as soon it moors and the crew indicate that you can start driving.

Smoking is not allowed on the car deck. Smoking areas (incl. for e-cigarettes) can be found on the outer deck and are marked accordingly.
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Boarding the ferry on foot and by bicycle

There are marked pathways, dividing lines and crossings to facilitate the movement of pedestrians in the port.
There is a separate section on the shoreside ramp to allow for safe boarding. If you have purchased a ticket from the e-service to travel as a pedestrian or with a bicycle, then simply head for the ferry. Be prepared to present your ticket to prove your right to board. This will be checked in the port waiting area before boarding or on the shoreside ramp.

You can buy a ticket at the ticket office or using your mobile phone, if necessary. Passengers who come on foot or by bicycle are generally invited to board the ferry before vehicles.
Cyclists should dismount and push their bicycles when boarding the ferry.

The captain makes an announcement via the ferry’s loudspeakers immediately before arriving at the port of destination.
Be prepared to leave the ferry as soon as it moors and the crew gives you permission to disembark.

Pay attention when moving around in the port’s waiting area. Keep an eye on barriers and vehicles driving onto the ferry and follow the instructions of the crew.