For passenger

Reminders for passengers

Passengers with children

Children are always welcome on our ferries – after all, they are places of excitement and discovery! And you never know – quite a few little’uns who undertake their first sea voyage on one of our ferries may become sailors themselves in the future.

To make sure that our youngest passengers also follow maritime safety requirements in their rush to explore, we kindly ask that children under 15 years of age remain under the supervision of their parents or other adults onboard. To ensure maritime safety, it is important that we know the exact number of passengers on every trip. As such, we ask you to ‘buy’ a ticket even for children who are entitled to travel for free. More information concerning all types of tickets (incl. discounted tickets) can be found here.

While waiting for the ferry, you can visit the café and use the restrooms in the port building if you wish. At Virtsu, you will also find a parent & child lounge in the port building. Always keep an eye out for other vehicles while waiting in the port area or when on the car deck after driving onto the ferry. Vehicles may be moving, so in order to ensure safety and prevent accidents, it is a good idea to hold your child’s hand.

Read more about the possibilities at every port here.

Using the lift is a convenient way of getting from one deck to another on the ferry. You will find the lift by following the signs on the ceiling of the car deck.

Passengers with special needs

It is important to us that passengers with special needs feel welcome and catered for when arriving at the port and on the ferries.

Passengers with special needs are eligible for a variety of discounts, which can be found from the price list. You must log in to the e-service to buy discounted tickets.

When buying the e-ticket with the discount for the first time, please act as follows:

  • create an account in the e-service of;
  • send an email to [email protected] with a copy of the document which proves your right for a discount;
  • wait for a reply from our Customer Support to confirm, that the note to your account in e-service has been added concerning your eligibility to buy passenger and vehicle tickets for a passenger with special needs;
  • after that you can buy discounted tickets via e-service or from the ticket office at the port.

The documents evidencing eligibility for a discount:

  • pension sertificate indicating the type, degree and period of disability;
  • disability card indicating the type and degree of disability;
  • the sertificate issued by National Social Insurance Board to a person with a deep or severe visual impairment.
Please take your ID and the document evidencing eligibility for a discount with you as it may be checked at the port.

We recommend purchasing an e-ticket using the e-service to secure a place on trips for which there is a higher demand. The vehicle with a maximum weight of up to 3,500 kg transporting a severely disabled person or a disabled person up to 16 years of age or a person with a deep or severe visual impairment is always given priority in the port with an e-ticket.

Parking near the lift on the ferry

To get a parking place near the lift on the ferry please arrive at the port at least 15 minutes before the departure. Always use the ticket office queue to enter the port area even if you have an e-ticket. Please forward your request to park near the lift to the employee at the ticket office. Our employee will contact the crew of the ferry and will let you know if we can meet your request. The parking places near the elevator are located on the main deck. We cannot always guarantee you the parking place near the lift as the number of places is limited, but whenever possible we take it into account.
There is no lift on board of the ferry Regula, so we kindly ask the passengers with walking disability to stay inside the vehicle during the trip.
Our people will be happy to assist you at any time if you have questions or require help at the port or on the ferry. About equipment for diabled passengers you can read from the menu “possibilities onboard“.

Passengers with pets

All well-behaved pets are welcome on our ferries.

To avoid problems during the journey, we ask that you make sure your pet has had the opportunity to walk and satisfy their needs before boarding. Follow the signs at the port indicating where walking with a pet is allowed, and please clean up after them.

During the trip you can leave your pet in your vehicle or  if you wish, you can take a pet weighing no more than 15 kg up to the cabin, which has designated areas for pets. You must make sure that your pet does not disturb other passengers or the crew or endanger the safety or property of others on the ferry and at the port.

Dogs must be on a short leash at all times, and larger dogs (over 15 kg) must be muzzled while boarding and on the ferry. Other smaller pets must be in a special cage or carrier bag.

There is no need to buy a ticket for a pet.

Passengers with bicycles

Environmentally friendly and sporty means of transport are always welcome, which is why a permanent discount is offered on passenger tickets for cyclists. A ticket must also be purchased for the bicycle.

More detailed instructions on boarding with a bicycle can be found here.

Pay attention when moving around at the port. Keep an eye on barriers and vehicles driving onto the ferry.

Passengers with motorcycles

When travelling by motorbike, you have a keener sense of the surrounding environment than when driving a car. The sun, the wind and the scents of the fields and meadows around you distinguish motorcycle rides from car trips. The islands are wonderful places for enjoying all of this.

When arriving at the port with an e-ticket, head for the e-ticket lane.

To open the barrier, call the number on the barrier or on the self-service kiosk from the same phone whose number you entered when purchasing the e-ticket using the e-service, or scan the QR code on the ticket at the self-service kiosk. The code can be scanned from the screen of a mobile device or from paper. Hold the code 30-50 cm from the scanner. Thereafter, you will be directed to the priority boarding queue in the waiting area of the port.

If you buy a ticket from the ticket office, it is possible that there will be no room for your motorcycle on the requested trip. The usual arrangements apply to motorcycles in the port waiting area: passengers with e-tickets can board the requested ferry, but those who buy a ticket from the ticket office have to wait in the first-come, first-served queue.

While heading to the ferry follow the instructions of the crew member showing you the place for parking. It is highly recommended to secure the motorcycle while parked. If you do not have the equipment, you can ask one of the crew members for cargo straps or wheel chocks and secure your motorcycle in the designated place provided. If you wish to secure your motorcycle using cargo straps, please bring your own seat cover. The driver of the motorcycle is responsible for the safe and correct parking and securing of the motorcycle on the deck of the ferry.

We wish all motorcyclists a safe journey and a pleasant sea voyage!

We recommend purchasing a ticket using the e-service when travelling with a motorcycle in order to be guaranteed boarding on the requested ferry. If you buy a ticket at the ticket office, you can board the ferry as part of the first-come, first-served queue.

Passengers travelling by bus

Group trips

Group trips are a great way to experience the magic of Hiiumaa, Muhu and Saaremaa alongside friends, colleagues, classmates or new acquaintances. To make the boarding process as smooth as possible, we recommend buying tickets for the bus and all of the passengers using our e-service. Otherwise, tickets can be purchased for the bus and passengers at the ticket office. If you buy tickets at the ticket office, the bus will be directed to the first-come, first-served queue, from which vehicles board the ferry in order of arrival.

Please keep in mind that when travelling in a group:

  • all passengers must have a ferry ticket (vehicle ticket does not include any passenger);
  • permanent residents of the islands or other passengers with discount ticket must have the document proving their eligibility for the discount at hand;
  • when buying a ticket at the ticket office, you must present all documents evidencing your eligibility for a discount.

Regular bus services

Regular buses also travel between Hiiumaa, Muhu, Saaremaa and the mainland with us. If you have bought a ticket to travel at least to the bus stop at the port of destination on a regular bus, then you do not have to buy a separate ferry ticket.

Large, heavy and special vehicles

The vertical clearance on our ferries is 4.5 m and the width of the corridor at this height is 8 m. The maximum weight of a vehicle may be 44 t and the maximum axle load 13 t.

A large vehicle is wider than 2.6 m and/or higher than 4.0 m.
A heavy vehicle has an axle load of over 11.5 t or a maximum mass of over 44 t.
A special vehicle is a large or heavy vehicle with at least one of its dimensions or weight exceeding the maximum dimensions, mass or axle load allowed in Estonia.

The transportation of a large or heavy vehicle must be booked at least two working days before the requested departure. You can do this by accessing the e-service of, by contacting our customer support on 618 1310 or by e-mailing [email protected].

Ticket price
The special prices which apply to large or heavy vehicles and their trailers are based on the special coefficients established in our price list. For example, if a vehicle of regular size has a large trailer, the special coefficient is applied solely to the trailer.

At the port
When arriving at the port, follow the instructions sent to you by customer support and go to the separate area or switch to the lane indicated by the port operatives. In general, similar requirements apply to the movement of large, special and heavy vehicles at all ports. As you arrive at the port, before reaching the ticket offices, switch to the lane to the left of the area restricted by barriers. The captain of the ferry has the right to refuse to allow a large, special or heavy vehicle onboard if no advance notice of the need for its transportation has been provided or if the driver or company has not waited for confirmation, as the vehicle may damage the ferry or cause delays.

To find out what crossing options are available for special purpose vehicles, an application should be sent to TS Laevad ([email protected]at least 14 business days before the desired  trip. The crossing possibilities will be evaluated by the crew of TS Laevad on a case-by-case basis and the applicant will be informed of their decision three business days before the desired trip.

When submitting a request, provide us with the following:

  • the requested route and time of departure;
  • the dimensions and weight of the vehicle (and trailer);
  • the number of axles and their load;
  • the vehicle registration number;
  • the type of vehicle;
  • a drawing of the vehicle (length, height, width and height of trailer from the ground), if possible;
  • your e-mail address;
  • your mobile phone number.

Customer support will issue a ticket to customers with a contract who have sufficient credit or make an advance payment. If you have not entered into a customer contract, we ask you to pay for your ticket at the ticket office before boarding the ferry. If possible, stop at a distance from the ticket offices and make your way there on foot to obtain your ticket. Avoid transportation on the days and at the times that are most popular, if possible.

From 1 June to 31 August, it is recommended to plan the crossing of large or heavy vehicles only on early morning or late evening departures.

If a special vehicle is too large to drive through the ferry’s corridor for unloading, then the ferry must be repositioned. Information concerning the additional fee for this can be found in the price list.

Dangerous goods

Dangerous substances are transported on our ferries according to the International Maritime Dangerous Goods Code (IMDG Code) adopted by the International Maritime Organization (IMO). Goods are considered dangerous if they include dangerous substances. You have to notify us of this when making your booking.

According to the rules, dangerous goods are transported on special departures marked in the schedule. Due to safety requirements, the total number of passengers may not exceed one person per metre of the total length of the ferry on such trips.

  • The number of passengers allowed on the ferry differs from ferry to ferry.
  • In the case of departures for the transportation of dangerous goods, the advance sale of tickets remains open until the upper limit of passengers is reached.
If no dangerous goods are registered for the departures planned according to the schedule, they are considered regular departures.

Transporting hay

Hay is a highly flammable material (UN 1327, class 4.1) and the transportation of hay loads on ferries must therefore be in accordance with the requirements of the IMDG Code.

Review the transport instructions for highly flammable goods.

  • The hay load must be secured according to requirements.
  • If the load is carried on an open transport unit, it must be covered completely with a load cover. The load must be covered from the top and on the sides.
  • No declaration or advance notification is needed.
  • Upon arrival at the port, hay carriers are obliged to notify the shore crew and the port operatives.
  • The captain of the ferry has the right to refuse to board a vehicle carrying a hay load if the load has not been covered or secured or is loose, damp, wet or oily.

Vehicles transporting live animals

Live animals are generally transported on special trips that are also marked in the schedule. The general requirements of the vehicle and the transporting of the animals are laid down in the Animal Protection Act.