Buying a Ticket from the E-Service

Purchasing a general queue e-ticket via E-Service

Good to know

• You will be able to board the ferry in the priority queue, if you’ve arrived to the port for the exact trip that is marked on your ticket and if you’re there 15 minutes before the departure time.
• If you don’t know the exact time of your trip or it is impossible to buy tickets for the desired time, you can purchase a general queue ticket via E-Service.
• In case you are not able to catch the ferry leaving at the time noted on your ticket, keep in mind that e-tickets are valid in the regular queue from the moment of purchase up to 48 hours after the departure time marked on the ticket.
• You are not required to print out e-tickets for the ticket check at the port.
• Be sure to mark down the right vehicle registration number when purchasing your ticket – this makes the boarding process smoother.
• Have the documents that prove your eligibility for a discount with you, if you have bought discount tickets for passengers (you can find more detailed information in the price list).

Selecting your trip

• The first step of buying a ticket is selecting your trip. Pick the direction of your journey on the homepage.

• This will open a tab for selecting the time of the trip. Pick a suitable date and time of day. The “Buy vehicle ticket from the port” notice next to the time of the trip means that the pre-sale of tickets for this trip has ended and you can purchase them only from a ticket office right before departure.

• You can also add a return trip in this stage. In order to do so, click on the “Round trip” button at the top of the page or the “Add return ticket” button next to the timetable.

• This will open another departure selection tab. Pick a suitable date and time of day.

Ticket selection

When choosing your ticket, you first have to mark your mode of travel. There are four options:

• travelling in a vehicle;
• travelling on foot;
• travelling by bicycle.

Travelling in a vehicle

• You have to buy a ticket for the vehicle and at least one passenger. The vehicle ticket does not include a ticket for the driver.
• First, select tickets for passengers by clicking on the “+” sign next to each ticket type until the number corresponds to the number of tickets you wish to purchase. If you want to buy tickets with the permanent resident discount, you must also enter the required personal identification codes. If you have an account in the e-service and you have saved the data of persons for whom you usually buy tickets (e.g. family members) in the “Saved persons” subsection under the “My account” section, from then on, you will be able to select them quickly from the drop-down list.
• The next step is to enter the category and registration number of the vehicle you will be using during this trip. The entered number, personal identification codes of the person logged in and those of other passengers will be used to check whether the permanent resident discount applies to the vehicle. NB! The registration number and category of the vehicle have to be those of the vehicle used during the trip; otherwise the ticket will be considered invalid. You can change the category and registration number of the vehicle marked on a ticket that has been bought in the e-service, via a unique link or in the “My tickets” subsection in the “My account” section. Read more about changing your ticket.
• The last step is to fill in the contact information section. Be sure to write the mobile number of the person who will be taking the trip in the mobile number section, so that they could, if necessary, use mobile identification during the ticket control and that the passenger could receive information about exceptional situations.

Travelling on foot

• You can buy several tickets at once for passengers who will be travelling on foot.
• First, select tickets for passengers by clicking on the “+” sign next to each ticket type until the number corresponds to the number of tickets you wish to purchase. If you want to buy tickets with the permanent resident discount, you must also enter the required personal identification codes. If you have an account in the e-service and you have saved the data of persons for whom you usually buy tickets (e.g. family members) in the “Saved persons” subsection under the “My account” section, from then on, you will be able to select them quickly from the drop-down menu.
• Fill in the contact information section as well. Be sure to write the mobile number of the person who will be taking the trip in the mobile number section, so that they could receive information about exceptional situations.

Travelling by bicycle

• First, select tickets for passengers by clicking on the “+” sign next to each ticket type until the number corresponds to the number of tickets you wish to purchase. Keep in mind that when travelling by bicycle, a grown-up passenger can purchase a discount ticket for themself. If you want to buy tickets with the permanent resident discount, you must also enter the required personal identification codes. If you have an account in the e-service and you have saved the data of persons for whom you usually buy tickets (e.g. family members) in the “Saved persons” subsection under the “My account” section, from then on, you will be able to select them quickly from the drop-down menu.
• Select a bicycle ticket for each cyclist as well by clicking on the “+” sign next to each ticket type until the number corresponds to the number of tickets you wish to purchase.
• Write down your contact information. Be sure to write the mobile number of the person who will be taking the trip in the mobile number section, so that they could receive information about exceptional situations.

Paying for tickets

• You can see the tickets you have purchased on this page. Check whether your cart contains the tickets that you wanted to buy. You can still change or add tickets at this point.
• NB! You can also add passengers after having paid for the tickets, but you will not get a refund if you wish to decrease the number of passengers.
• Once you have made your selections, you should read and mark that you agree with the terms and conditions of purchasing, using and returning e-tickets, which are described in Terms and Conditions. You will not be able to pay for the tickets if you do not mark the agreement box.
• You can pay via an internet bank, by credit card or mobile payment. In the case of a mobile payment, the ticket fees and service charge (€ 0.32) will be added to your next month’s mobile invoice, the maximum sum of one transaction can be € 50.
• Contractual business customer can use additional mode of payment – payment from their client account.
• Pick the payment method you wish to use, complete the transaction and be sure to click on the “Return to the merchant”.

Payment with a saved credit card

For a faster and more convenient credit card payment, you can save your credit card. You can add your credit card:

• under subdivision “Saved credit cards” in section “My account”,
• before payment in the shopping cart.

Under subdivision “Saved credit cards” you can add cards, add comments to existing cards and remove cards. To add a card, click on the button “Add credit card”.

Next, submit the required information, tick the box to remember the card, authorize it and fill the required boxes accordingly.

After authorizing and entering the required information, the card will be added to your account. You can also add a comment to you card, if desired.

When paying for tickets in the shopping cart, you can choose an already saved credit card to pay quickly and conveniently.

If you wish to pay with credit card but you have yet to save one, you can complete the necessary actions by clicking the button “Add credit card”. After adding the card, go back to the shopping cart, select the suitable card and pay for the tickets.

Purchased tickets

• You will be able to see an overview of your purchase after paying for the tickets. The ticket and invoice-purchase confirmation will be sent to your e-mail address after you have made the payment. If you like, you can print the tickets here or save it from the links that are above the overview. You can also save the invoice-purchase confirmation that comes with the tickets (you cannot board the ferry with this though).

Purchasing a general queue e-ticket via E-Service

If you prefer the E-Service as a Shopping channel but the exact time of your trip is not known, or it is impossible to buy tickets for the desired time, you can purchase a general queue e-ticket via E-Service.

• In the departure section you can choose the „General Queue Ticket“ without a set departure time. The general queue e-ticket option is shown only for current day departures. At this stage, you can also add a return trip. To do so, either click „Round trip“ at the top of the screen or „Add Return Ticket“ next to the departures time table.
• The vehicle ticket is 50% more expensive than usual to departures from the mainland to the islands (Virtsu-Kuivastu and Rohuküla-Heltermaa) on Fridays from 1 PM and to departures from the islands to the mainland (Kuivastu-Virtsu and Heltermaa-Rohuküla) on Sundays from 1 PM. In this case, two different choices for the general queue ticket are displayed according to the price list: price before 1 pm and price after 1 pm. The more expensive ticket is also valid for trips departing before 1 pm.
• The general queue e-ticket is not linked to any trip and is valid from the moment of purchase up to 48 hours.
• Both the ticket and invoice have distinctive features for the general queue e-ticket.
• A general queue e-ticket can be changed and returned via E-Service up to 23:45 on the same day. You cannot change or return the ticket in the ticket office.
• A general queue e-ticket can be changed into an e-ticket which is linked to a specific trip and vice versa.
• If a general queue e-ticket is purchased, you will have the same advantage as other e-tickets. This means you will not have to stand in queue for the ticket office, as the vehicle will be directed to the general queue.
• If scheduled trips are cancelled or the departure time is changed, an e-ticket will be changed into a general queue ticket which can be changed or returned as desired.