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Changing and Cancelling Tickets

Application for cancelling tickets

Contents
Good to know
Changing a ticket in the e-service
Cancelling a ticket at a ticket office
Cancelling a ticket in the e-service


Good to know

Changing a ticket in the e-service

My Tickets
Change ticket

After changing the ticket, you will receive the new ticket and the invoice-purchase confirmation to your e-mail address; the previous ticket will become invalid.

Cancelling a ticket at a ticket office

You can cancel tickets only via the e-service, ticket offices do not cancel tickets.

Cancelling a ticket in the e-service

You can cancel tickets in the e-service 15 minutes before departure by the latest. When cancelling tickets, keep in mind that fees for additional services will not be refunded, and the service fee will be taken off of the refund according to the price list.

When using the e-service without logging in

Ticket refund application
Ticket code

When you have bought a ticket when logged onto the e-service

My Tickets
Return ticket