Contracts and Conditions
1.1. E-service – self-service environment on the website www.praamid.ee or in mobile application Praamid.ee, where the customer can buy, change and return Tickets.
1.2. Scheduled Departure – ferry journey the Carrier performs according to the timetable.
1.3. Price List – contains the price list of the ferry services, approved by the relevant authority of the Estonian Republic and the price list for additional services, not included in the price list of the relevant state authority, approved by the Carrier.
1.4. Customer Account – account opened to the customer after registering in the E-service, which enables the customer to use the Services and to settle accounts with the Carrier.
1.5. Hand Luggage – luggage carried by the Passenger, which is under his/her keeping during the Crossing. Belongings located inside or on the Vehicle of the Passenger are also considered as Hand Luggage.
1.6. Additional Departure – non-scheduled ferry journey, organized by the Carrier by the order of the relevant state authority.
1.7. Additional Service – service, which supplements or adds value to the basic services, for which the Carrier has the right to charge the fee in the amount determined by the Carrier.
1.8. Ticket – electronic or paper document, which confirms the Contract of Carriage and payment for the journey, and which gives the Passenger or the Vehicle the right for the Crossing and which has to be maintained during the whole Crossing.
1.9. Passenger – person travelling with the ferry under the Contract of Carrier.
1.10. Port Area – the territory of the port, from where the Crossings organized by the Carrier take place.
1.11. Vehicle – any vehicle, which is taken from the place of departure to the place of destination under the Contract of Carrier.
1.12. Services – Crossing of Vehicles and Passengers and sale of Tickets and Additional Services on the ferry routes of the Carrier.
1.13. Charter Departure – ferry journey the Carrier organizes upon the order of the customer according to the agreed conditions.
1.14. Terms and Conditions – this document is regulating the content and provision of the Services.
1.15. Carrier – TS Laevad OÜ.
1.16. Contract of Carriage – contract concluded between the Passenger and the Carrier, based on which the Carrier takes the Passenger or the Vehicle from the place of departure to the place of destination. The Passenger pays for the journey according to the valid Price List. The Contract of Carriage becomes valid from the moment the Passenger buys the Ticket.
1.17. Crossing – transporting of the Passenger and the Vehicle from the place of departure to the place of destination, from the boarding to the ferry until leaving from the ferry.
2. Ferry timetable
2.1. The Carrier prepares the ferry timetable in cooperation with the Ministry and the relevant country government, based on the number of the ordered carriages by the relevant state authority.
2.2. If it is not possible to serve all the customers wishing to travel with the Scheduled Departures, the Carrier has the right to organize Additional Departures and Charter Departures.
2.3. Additional Departure will be organized when there are more than 100 (one hundred) line meters of the vehicles waiting in the port (the line meter is the area with the length of 1 (one) meter and the width of 2 (two) meters), there are more than 2 (two) hours until the next Scheduled Departure and the Carrier has the available ferry not used for any Scheduled Departure.
2.4. In agreement with the country government there are special departures in the ferry timetable intended for Crossing of the Vehicles with hazardous load, where the number of allowed Passengers and Vehicles on the ferry is determined in the ferry certificate.
2.5. In extraordinary circumstances (bad weather conditions, technical failures, extraordinarily high number of Passengers, etc.) the Carrier does not have the obligation to adhere to the ferry timetable.
2.6. When there are unfavourable weather conditions or other circumstances independent from the Carrier, which endanger or could endanger people, environment or property, the Carrier has the right to discontinue the traffic and resume after the danger has passed.
2.7. The Carrier shares the information about the extraordinary circumstances and the interruption of the ferry traffic on the website www.praamid.ee.
2.8. The Carrier has the right to delay the departure of the ferry, change the time and/or the place of the boarding to and/or the leaving from the ferry without advance notice until the relevant circumstances have passed, in cases when people, environment or property could be endangered independent from the Carrier.
2.9. The Carrier has the right to use a different ferry than indicated on the ferry timetable or change the route of the ferry without advance notice in cases when circumstances independent from the Carrier appear.
3. Buying, changing and validity of tickets
3.1. Ticket should be bought to each Passenger and Vehicle Ticket should also be acquired when the Passenger or the Vehicle has the right for free of charge journey.
3.2. The maximum number of Passengers and Vehicles allowed on the ferry is determined by the ferry documentation.
3.3. Ticket can be bought from the E-service or from the port ticket office. It is not possible to buy or book tickets by phone or e-mail.
3.4. Ticket for the Scheduled Departure can be bought up to 2 (two) weeks before the journey. The Carrier has the right to change the time of advance ticket sales and add Additional Departures or Charter Departures any time.
3.5. The sale of tickets ends 5 (five) minutes before the departure of the journey.
3.6. Ticket prices and travel discounts are established by the Regulation of Minister of Economic Affairs and Infrastructure and the sale of Tickets and Additional Services takes place according to the Price List established by the Carrier and regulations published on website www.praamid.ee.
3.7. Right of priority for Crossing the Vehicles applies only for the journey indicated on the Ticket. In regular queue the Ticket can be used from the moment of purchase and up to 48 (forty eight) hours after the journey date indicated on the Ticket.
3.8. When the Passenger buys a separate Ticket as a co-passenger in one certain Vehicle, the Ticket is valid until the Vehicle Ticket has been used.
3.9. In extraordinary circumstances (see pp. 2.5 and 2.6) the right of priority is valid for departures 1 (one) hour before or after the departure time indicated on the ticket. For all other cases specified in the Terms and Conditions the Ticket can be used in regular queue.
3.10. The ticket can be changed or returned up to 15 (fifteen) minutes before the journey time indicated on the Ticket. It is not possible to change or return the Ticket after the Vehicle has entered the Port Area.
3.11. The Carrier does not refund money upon change of the Ticket, if the Vehicle type indicated on the Ticket is changed to the cheaper type or if the number of Passengers is reduced.
3.12. There are two possibilities to return Tickets:
3.12.1. In E-service the ticket can be cancelled on Customer Account clicking on the “Cancel” button at the corresponding ticket on the page “My tickets” and filling the Ticket cancellation and refund application.
3.12.2. Passengers without the Customer Account fill the Ticket cancellation and refund application in the E-service.
3.13. It is not possible to cancel Tickets or get money refunds on the port ticket office.
3.14. Upon return of Tickets the fee is deducted from the refunded amount according to the Price List, unless the journey is cancelled due to extraordinary circumstances (see pp. 2.5 and 2.6 of the Terms and Conditions).
3.15. If the journey is cancelled due to extraordinary circumstances, the Ticket, which is not used during the 48 (forty eight) hours from the journey start time specified on the Ticket, is refunded.
3.16. If the Customer does not have a different request on the Ticket cancellation and refund application, the refunded amount will be transferred to the same bank account the initial payment was made. In cases when the Ticket has been paid in cash in port ticket office, the Ticket return application must always be filled in E-service and the bank account number, where the refunded amount should be returned, should be indicated therein.
3.17. The refunded amount will be transferred to the Customer’s bank account in 10 (ten) working days from the day the Carrier has acquainted itself with the application and sent the confirmation about the refund on the Customer’s e-mail address.
3.18. Customer data processing principles are stipulated with a separate regulation available on www.praamid.ee.
4. Ticket control
4.1. Ticket control is performed in the port before boarding and also on the ferry during the journey, if needed.
4.2. Upon arriving to the port and on the Port Area direction signs, road signs, traffic lights, road surface markings and the orders of the representatives of the Carrier must be observed.
4.3. Upon arriving to the port with the Vehicle, in addition to following the information boards on the vehicle type also the correct lane has to be chosen:
4.3.1. if the ticket is present, the lane with the board “Booked” must be chosen;
4.3.2. if there is no Ticket or when the Ticket is to be changed, the lane “Regular” must be chosen.
4.4. For using the travel discount the Passenger must present relevant document (see Price List for details). The Vehicle must have the relevant Ticket according to the Vehicle type. If the Passenger or the Vehicle fails to present the documentation to prove the right for the discount or if the Ticket does not correspond to the Vehicle type, it is considered as absence of the Ticket.
4.5. In case of absence of the Ticket, the Carrier has the right to guide the Passenger and the Vehicle out of the waiting area and the correct Ticket must be bought for re-entering the waiting area.
5. Transport of passengers
5.1. The moving of the Passenger to and from the ferry is guided by the designated person of the Carrier. The pedestrian and the Passenger with bicycle generally boards before the vehicles and leaves the ferry after the vehicles have been unloaded.
5.2. On the Port Area and during the Crossing the Passenger must follow the Terms and Conditions, orders and hand signs of the Carrier’s representatives as well as the rules, signs and road signs established for ensuring the order and safety on the ferry. If the Passenger disregards the orders or rules, the Carrier has the right to deny the boarding of the Passenger or to demand the Passenger leaving the ferry or the Port Area.
5.3. The Carrier can refuse to serve the intoxicated or aggressively behaving Passenger. The Carrier has also the right to guide such Passenger with his/her Vehicle out of the Port Area and in such case the Carrier has no obligation to refund or change the Ticket.
5.4. During the journeys of Vehicles with hazardous load no Passengers (incl. drivers) are allowed on the car deck. If the representative of the Carrier orders to leave the car deck during any other journey, the order must be executed immediately. The Carrier does not assume the responsibility for the safety of the Passenger, if the Passenger stays on the car deck during the Crossing in abovementioned cases.
5.5. The organizer of the children and pupil tours has to ensure that there is sufficient number of attendants with the group during the Crossing, who are responsible that all the members of the group follow the safety rules (it is not allowed to run on the ferry, climb on the railings, ruin the inventory of the ferry) and the rules of civility and conduct.
5.6. The pets are only allowed in the specially designated area (unless the pet is in carrier cage or bag). The pets are not allowed in the eating area. The Passenger must observe that the pet does not disturb other Passengers and ship crew nor compromises safety or property. All other animals have to be placed in special vehicles during the Crossing.
5.7. For safety reasons the Carrier may ask to show the contents of the Vehicle and Hand Luggage on Harbour Area and during the Crossing.
5.8. The Passenger is not allowed to bring objects or substances, which could endanger people, environment or property to the Port Area or to the ferry.
5.9. Prohibited objects include among other things loaded, without packaging or non-authorized weapons, smelly, inflammable, explosive and poisonous substances and other dangerous substances. If dangerous object or substance has been brought on the ferry without informing the Carrier, the Carrier will hand over the object or the substance to the Police according to circumstances.
5.10. The Passengers are prohibited:
5.10.1. to board the ferry, stay on the Port Area or on the ferry in apparent state of intoxication or in dirty clothing;
5.10.2. to endanger other Passengers, environment or property;
5.10.3. to smoke or consume alcohol in non-designated areas;
5.10.4. to disturb other Passengers on the Harbour Area or ferry.
6. Transport of vehicles
6.1. For using the right of priority the port gate should be entered during the ongoing registration for the journey indicated on the Ticket. In other cases the Vehicle will be guided to the regular queue.
6.2. If the Vehicle with priority Ticket arrives to the port gate less than 15 (fifteen) minutes before the departure of the journey, the Carrier cannot guarantee the place on the departing journey.
6.3. The rescue service, ambulance and police cars on their service duties (incl. passenger cars escorted by them), postal transport vehicles, diplomatic corps vehicles, regular buses, vehicles carrying disabled persons and vehicles carrying the dead have the priority boarding.
6.4. The Vehicles in the regular queue are loaded to the ferry according to their arrival time to their lane on the Port Area.
6.5. The Carrier determines the Vehicles’ loading order and their position in the ferry, taking into account the correct stability of the ferry and the efficient use of the deck.
6.6. The Vehicles are loaded and unloaded with the help of traffic light system and under the instructions of the representatives of the Carrier. If there is no instructing, the Vehicle driver has to follow the general rules and regulations of vehicle parking.
6.7. The following safety rules must be followed on the ferry:
6.7.1. The Vehicle driver must switch on or pull off the Vehicle’s handbrake, set the car onto the parking regime (cars with manual gearbox must push in the first gear) and check that the fuel tank is tightly closed and that there is no leakage of oil or fuel from the Vehicle.
6.7.2. The driver of the Vehicle must inform the representative of the Carrier of any technical errors of the Vehicle, which might cause the Vehicle to move or self-ignite.
6.7.3. To avoid the rolling, moving or turning over of the Vehicle, at the request of the Carrier’s representative, Vehicle must be fastened with the securing devices (such as wheel chocks) according to the cargo securing rules.
6.7.4. The load must be loaded and fastened to the Vehicle in such way that its centre of gravity is as low as possible and that the safety of the representatives of the Carrier, Passengers, Vehicles and the ferry is ensured. The weight of the load cannot exceed the maximum allowed loading capacity of the Vehicle.
6.7.5. The Vehicle must drive with the speed of less than 5 km/h on the ferry.
6.7.6. The driver of the Vehicle must avoid damage to Passengers, environment and property.
6.8. To avoid contamination and bad smell, upon carrying the respective cargo (e.g. live animals, fish, garbage, animal waste, etc.), special vehicles must be used or the abovementioned cargo must me packaged. The damage made by the contamination to people, environment or property is to be compensated for by the driver or the owner of the Vehicle.
6.9. The Carrier is not obliged to allow on the ferry Vehicles, which are not in technical order or are dangerous to environment (incl. leaking, without brakes or exceeding allowed loading capacity).
6.10. The Crossing of oversized Vehicle, Vehicle having a mass exceeding 10 tons on one axle, Vehicle with gross vehicle weight exceeding 40 tons or Vehicle with hazardous load must be agreed with the Carrier at least 24 (twenty four) hours before the departure. For such Vehicles the Vehicle documentation must be presented in accordance with the legislative documents valid in the country.
6.11. All goods, which contain hazardous substance according to the International Maritime Dangerous Goods Code (IMDG Code, IMO) or which are considered to be hazardous according to the requirements of the legislative documents of the country, are regarded as hazardous load.
6.12. The Vehicles with hazardous load according to the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR) can only be carried with the special vehicle, which is specially adjusted and corresponds with the ADR requirements.
6.13. In Crossing the hazardous load the requirements in the instructions of the Carrier must be observed.
7. Liability and complaints
7.1. The limits of liability of the Carrier are the following:
7.1.1. The Carrier is not liable for loss, destruction or spoilage of the Passenger’s Hand Luggage and its contents;
7.1.2. The Carrier is not liable for damages to Passenger’s Hand Luggage, goods in Vehicles and live animals during the Crossing;
7.1.3. The Carrier is not liable for losses resulting from late arrival, unless caused by the Carrier’s fault or gross negligence;
7.1.4. The Carrier is liable for injuries to the Passenger and damage or loss of the Vehicle caused by the Carrier’s fault or gross negligence.
7.1.5. For causing injuries to the Passenger or damage or loss of the Vehicle, the liability of the Carrier is limited to the provisions of the legislation.
7.2. The driver of the Vehicle is liable for following the requirements of the Terms and Conditions (incl. following the orders and guidance of the representatives of the Carrier and the markings on the Port Area and the ferry), proper technical order, fastening or loading of the Vehicle or its cargo and presenting correct information to the Carrier.
7.3. Pursuant to the Motor Third Party Liability Insurance Act the loading and unloading of the Vehicles to regular passenger ferries is equivalent to road traffic and the problems are solved in the same manner as in regular traffic situation.
7.4. If the Passenger or a person without a Ticket causes damage to people, environment or property disregarding the Terms and Conditions, the Passenger is obliged to compensate for all the damages he/she has caused.
7.5. The Passenger must compensate for the losses he/she or his/her Vehicle has caused and cannot refer to the defects or characteristics of the Vehicle as discharge from liability therewith.
7.6. In case of loss event the Passenger must submit a written notice to the Carrier about the loss caused to him/her or his/her property during the Crossing. The notice must be submitted during the Crossing or immediately after the arrival.
7.7. When informing about the loss, the Passenger has to prove that the event causing the loss happened during the Crossing. In addition the Passenger must prove the extent of the damage during the Crossing.
7.8. All events during the Crossing with damage to people, environment or property, which resulted from fault or negligence of the Carrier, are fixed with the statement prepared by the representative of the Carrier in the presence of the Passenger. If the statement is not prepared on site, the Passenger does not have the right to complaint later.
7.9. For solving the problems related to carriage of Passengers and Vehicles the representative of the Carrier on the ferry is the captain of the ferry or the person designated by the captain.
7.10. The Passenger has the right to complaint about the act or omission of the Carrier by letter or e-mail at the latest 7 (seven) days from the journey. The complaint submitted after the deadline will not be considered.
7.11. At least the following information should be indicated in the complaint:
7.11.1. name and contacts of the complainant;
7.11.2. date of the complaint;
7.11.3. description of the service deficiency and the date and time of providing the service;
7.11.4. the submitted claim, in case of monetary claim relevant expense receipts or other relevant documents should be submitted.
7.12. The Carrier will review the claim and provide its answer to the Passenger as soon as possible, but not later than 10 (ten) working days from the filing of the claim. If it is not possible to give the final answer during that time, the Carrier will give the Passenger interim answer in writing and the case will be solved at the latest in 1 (one) month from the filing of the claim.
1. General principles
1.1. TS Laevad OÜ processes Customer Data only to the extent that is required for the performance of contracts, the best service to Customers and achieving the objectives of Customer Data processing.
1.2. In registering as a Customer or applying for becoming a Customer of TS Laevad OÜ, the Customer grants a consent for processing his/her Customer Data under the provisions set forth in these rules.
1.3. TS Laevad OÜ has the right to unilaterally change Customer Data Processing Principles, informing its Customers on its website www.praamid.ee at least 1 (one) month before the change takes effect, unless the principles are changed solely due to the changes in legislation.
1.4. TS Laevad OÜ deems the confidentiality of Customer Data and its safeguarding very important and ensures the high level of safeguarding of Customer Data and the legality of the processing of Customer Data.
2.1. Personal Data – data about identified or identifiable natural person generated during the offered or mediated services.
2.2. Customer Data – any information known about the Customer, incl. personal data (e.g. name, personal identity code, contacts, language of communication, etc.) and the Service Information.
2.3. Customer Data Processing – any operation with Customer Data, incl. collecting, saving, storing, changing, providing access, making inquiries, using, transferring and destroying of Customer Data.
2.4. Customer Relationship – legal relationship arising between the Customer and TS Laevad OÜ, when the Customer uses, has used or wishes to use some of the services offered by TS Laevad OÜ.
2.5. Customer – any natural or legal person, who uses or wishes to use the services of TS Laevad OÜ.
2.6. Service Information – information about the Customer become known during the provision of the service, foremost information about the details of the carriage service.
3. Customer data and objectives of customer data processing
3.1. TS Laevad OÜ processes Customer Data that has become known about the Customer during the Customer Relationship or at the registering the person as a Customer of TS Laevad OÜ.
3.2. Customer Data is not released to third parties, unless the release of data is mandatory by law, the Customer has given its consent to release its data or if data has to be released due to the Customer breaching the contract (i.e. to debt collection service provider).
3.3. TS Laevad OÜ processes Customer Data in order to:
- decide under which circumstances the services should be provided to Customers (e.g. processing of Customer Data prior to concluding the contract, assessing creditworthiness);
- meet the obligations towards Customers regarding the provision of services;
- provide Customers proactive information about extraordinary circumstances and solutions (e.g. cancellation of journeys due to bad weather conditions);
- better understand Customers’ expectations about services (e.g. customer surveys, consumer research, etc.);
- assess customer experience and service quality (e.g. listening to call recordings);
- analyse customer groups and/or usage of services and create reports;
- offer services or goods from carefully chosen cooperation partners to Customers;
- defend its rights (e.g. forwarding data to providers of legal advice, court);
- meet the obligations arising from legislation (e.g. forwarding data to investigative authority).
4. Storing of customer data
4.1. TS Laevad OÜ has the right to store all notifications and orders and other operations of the Customers (i.e. operations performed in E-service and ports) given by means of telecommunications (e-mail, phone, etc.) and use them for proving the performed operations, if needed.
4.2. For security reasons TS Laevad OÜ may monitor the territory under its use (i.e. port waiting area, ferry’s car deck and passenger deck) and its immediate surroundings, incl. persons, things, processes, with monitoring equipment and to store the results of the monitoring. This data is used only for achieving the objectives of data collection.
4.3. The recordings of the monitoring equipment could be used for protection of the rights and meeting the obligations of TS Laevad OÜ and in proving the operations and/or unlawful acts and/or damages made by Customers.
5. Changing customer data and protection of customer rights
5.1. Customers have the right to access their personal data and information about the operations performed by them at any time. The Customers also have the right to request the correction of their data at any time, if data has been changed or is incorrect for other reasons.
5.2. TS Laevad OÜ confirms that:
- it protects Customer Data with relevant security and confidentiality rules and that it has taken all necessary measures for protecting Customer Data;
- its employees are aware of the personal data protection principles and their obligation to maintain confidentiality and will be liable for violating the above mentioned obligations;
- its employees have the right to process Customer Data only for performance of their work duties; processing Customer Data without the professional need, incl. viewing of the Customer Data, is prohibited;
- demand from all its cooperation partners, with whom it cooperates in Data Processing (such as IT or postal companies) that they should adhere to the similar Customer Data processing principles.
5.3. If the Customer finds that the processing of his/her Customer Data is not allowed pursuant to the laws, concluded contract or rules, he/she has the right to demand the termination of processing, disclosure and/or access to his/her Customer Data. TS Laevad OÜ processes Customer Data until the objectives of the Customer Data processing have been obtained or the statutory obligations have been met.
5.4. If the Customer finds that TS Laevad OÜ has violated his/her rights in processing the Customer Data, he/she has the right to demand the termination of the violation by submitting the claim to Customer Support by e-mail email@example.com or phone 618 1310.
5.5. The Customer has the right to have recourse to Data Protection Inspectorate or the court in case his/her rights have been violated.
1. Content of Contract
1.1. The Contract with Customer regulates settlements between the Carrier and the Customer when paying for the Services.
1.2. Detailed information about the use of Services and settlements is available in the E-service at www.praamid.ee.
2. Discounts and Settlement of Services
2.1. Transport at a discount price: [Select from the dropdown menu either yes or no], Choose a line from the dropdown menu.
2.2. The payment for the Services takes place on the basis of an invoice submitted by the Carrier and by the date indicated on the invoice. The invoice due date is 14
days from the invoice date.
2.3. The Carrier prepares an invoice by the 7th (seventh) date of the calendar month following the provision of the Services.
2.4. The invoice is available in the E-service and it is also sent to the Customer by [Select a sending method].
2.5. Upon settling an invoice by transferring money to the bank account of TS Laevad OÜ, EE732200221059948617, it is required to always use the invoice reference
3. Main User
3.1. The Customer designates either one or several Main Users.
3.2. The Main User creates an account in the E-service as a private person and once the Customer Account has been created, the designated Main User obtains the right to add new main users, regular users, and vehicles to the Customer Account, as well as change and remove them.
3.3. The Customer is responsible for granting rights to the Main User and regular users, and the timeliness of this information. Any abuses that take place during the time the data on the rights of the Main Users and users has not been updated will be the Customer’s responsibility.
General Terms of Contract with Customer
1.1. E-service – a self-service environment available at www.praamid.ee or in mobile app Praamid.ee, where the Customer can purchase, change, and return tickets, and track invoices and transactions.
1.2. Price List – a price list of ferry services, which has been approved by a corresponding authority of the Republic of Estonia and/or the Carrier.
1.3. Customer Account – an account to be opened for the Customer at the Carrier after the conclusion of the Contract with Customer, by means of which the Customer uses the Services and/or settles with the Carrier.
1.4. Contract with Customer – a contract concluded between the Customer and the Carrier, based on which the Customer consumes the Services. This contract includes the Customer’s contact data, the methods of payment for the Services and terms and conditions applied to the Customer.
1.5. General Terms of Contract with Customer – an integral part of the Contract with Customer, which describes the organisation of the Services, the payment methods and terms and conditions of the Services.
1.6. Customer – a legal person with whom the Carrier has concluded the Contract with Customer.
1.7. Additional Service – a service complementing or giving added value to the main services. The Carrier has the right to demand extra charge for an additional
1.8. Main User – an employee of the Customer or a person designated by the Customer, who has the right to add new Main Users, regular users, and vehicles to the Customer Account, and to change and remove them.
1.9. Services – the sale of tickets and Additional Services and the transport of the Customer’s vehicles and passengers based on Terms and Conditions established on the ferry routes of the Carrier.
1.10. Terms and Conditions – a document regulating the content and provision of the Services, which is available at www.praamid.ee.
1.11. Carrier – TS Laevad OÜ.
2. Service Management
2.1. The provision of the Services is regulated by the Terms and Conditions and processes established by the Carrier (see www.praamid.ee).
2.2. The Customer pays for the Services in accordance with the current Price List.
2.3. Upon concluding the Contract with Customer, a Customer Account will be created for the Customer in the E-service. The Customer Account can be used by persons designated by the Customer, who have to first sign up in the E-service and then they receive a user ID of the E-service.
2.4. In order to enter the E-service environment, one has to visit www.praamid.ee and click on “Log in” in the upper right corner.
3. Discount Ticket
3.1. Legal persons of Saare County and Hiiu County can use a discount price in accordance with the current Price List when transporting passengers or vehicles.
3.2. The use of a discount price is regulated by the Terms and Conditions and the current Price List.
3.3. In order to use a discount price, the Customer and the Carrier conclude a Contract with Customer.
3.4. In order to use a vehicle ticket discount, the Customer is obligated to enter the vehicle data in the E-service and the Customer has to be the owner of the vehicle, a responsible user or a user.
3.5. A discount ticket is issued from the port’s ticket office only in case the vehicle and/or the ticket buyer has/have been registered with the Customer Account and all terms and conditions to receive a discount have been met.
3.6. In E-service, a discount ticket can be purchased only if the person has logged into the environment.
4. Settlement for Services
4.1. The Carrier decides which payment methods for the Services can be used by the Customer. The Customer has an option to add preferences upon submitting an application.
4.2. In order to pay for the tickets via the Customer Account at the port’s ticket office, the ticket buyer has to be the Main User or regular user and/or the vehicle used has to be registered with the Customer Account. In this case, the Carrier issues a ticket to the Customer from the port’s ticket office, which is a ticket to the ferry, not a cash document.
4.3. If the Customer has the right to use credit and pay for the Services with an invoice, designate the amount of the used credit limit based on the Customer’s previous volume of the use of the Services calculated by the Carrier, the Customer’s payment behaviour at the Carrier, and any information found in public databases.
4.4. The Carrier has the right to unilaterally alter the Client’s credit limit by notifying the Client 15 (fifteen) days in advance.
4.5. If the Customer has made a prepayment, then it is possible to purchase tickets both from the E-service and the port’s ticket office to the extent of the prepayment (see also clause 4.2, which regulates the purchase of tickets from the ticket office).
4.6. In E-service, the balance of all transactions that have taken place is displayed to the Customer.
4.7. The Carrier submits a summary invoice to the Customer on all the Services provided within one calendar month. The summary invoice will include only transactions made from the Client Account using credit or by prepayment (transactions through other payment means will not be included in the summary invoice).
4.8. When paying with an invoice, the Customer pays for the provided Services later on the basis of an invoice submitted by the Carrier and by the date indicated on the invoice.
4.9. The invoice has to be settled by the date indicated on the invoice. If the Customer does not pay the invoice on time, the Carrier has the right to unilaterally reduce the credit limit, or cancel this payment option.
4.10. After all debts have been eliminated, the Carrier has the right to reopen the credit limit.
4.11. When another debt incurs, the Carrier closes the credit limit for an indefinite period and without notice. In this case, the Customer can use the Services in the future by using an prepayment or immediately paying for the Services.
4.12. The Customer is obligated to pay a late interest of 0.05% of the amount payable for each day of delay.
4.13. The Carrier has the right to assign a Customer’s debt or transfer it to a third person to be recovered. In this case, the Customer compensates for any costs incurred from debt recovery to the Carrier.
5. Entry into Force, Amendment, Validity, and Termination of Contract
5.1. The Contract with Customer enters into force on the following day, at the latest, after it has been signed by both the Customer and the Carrier.
5.2. The Customer is obligated to inform the Carrier about any amendments related to contractual data or other circumstances, which may hinder the performance of the Contract with the Customer or make it impossible.
5.3. The Carrier has the right to unilaterally change the terms and conditions of the Contract with Customer by informing the Customer in the E-service at least 15 days in advance.
5.4. In case there is a request to terminate the Contract with Customer, one party will inform the other party about this at least 1 (one) month in advance.
5.5. If the Customer has any arrears, the Carrier has the right to immediately terminate the Contract with Customer without notice, or amend its terms and conditions.
6. Other Terms and Conditions
6.1. Any disagreements arising from the Contract with Customer will be settled by mutual agreement of the parties through negotiations or in Harju County Court.
6.2. The Contract with Customer has been electronically prepared and digitally signed.