Contracts and Conditions
1.1. Extraordinary circumstances – unfavourable navigation or weather conditions, technical malfunctions, extraordinarily high number of Passengers, etc.
1.2. Special-purpose vehicle – a Vehicle that is more than 4.0 m wide and/or more than 4.5 m high with a gross weight of over 44 tons.
1.3. Special Journey – a scheduled special journey for specific purposes, e.g. transportation of dangerous cargo (DC) or live animals.
1.4. E-service – self-service environment at www.praamid.ee or in mobile application Praamid.ee, where the customer can buy, change and refund Tickets.
1.5. Scheduled Journey – a ferry journey carried out by the Carrier according to the Departure Schedule.
1.6. Price List – contains the price list of the ferry services, approved by the relevant authority of the Republic of Estonia and the price list of additional services, not included in the price list of the relevant authority of the state, approved by the Carrier.
1.7. Customer Account – an account opened for the customer after registration in the E-service, which enables the customer to use the Services and to settle accounts with the Carrier.
1.8. Hand Luggage – luggage carried by the Passenger, which is under his/her keeping during the Crossing. Belongings located inside or on the Vehicle of the Passenger are also considered Hand Luggage.
1.9. Additional Departure – a non-scheduled ferry journey, organized by the Carrier on the order of the relevant authority of the state.
1.10. Additional Service – a service, which supplements or adds value to the basic services, which the Carrier has the right to charge a fee for in the amount determined by the Carrier.
1.11. Dangerous Cargo – all goods, which contain a hazardous substance according to the International Maritime Dangerous Goods Code (IMDG Code, IMO) or that are considered to be hazardous according to the requirements of national legislative documents, are regarded a hazardous load.
1.12. Ticket – an electronic or paper document, which confirms the Contract of Carriage and payment for the journey, and gives the Passenger or the Vehicle the right for the Crossing and which has to be maintained during the whole Crossing.
1.13. Passenger – a person travelling by the ferry under the Contract of Carriage.
1.14. Port Area – the territory of the port after passing the barrier, where the Crossings organized by the Carrier take place.
1.15. Vehicle – any vehicle which is transferred from the place of departure to the place of destination according to the Contract of Carriage.
1.16. Large Vehicle – a Vehicle that is more than 2.6 m wide and/or more than 4.0 m tall, including a heavy vehicle with an axle load of over 10 tons or a gross weight of over 44 tons.
1.17. Services – Crossing of Vehicles and Passengers and sale of Tickets and Additional Services on the ferry routes of the Carrier.
1.18. Charter Departure – a ferry journey the Carrier organizes upon the order of the customer according to the agreed conditions.
1.19. Terms and Conditions – this document is regulating the content and provision of the Services.
1.20. Carrier – TS Laevad OÜ.
1.21. Contract of Carriage – a contract concluded between the Passenger and the Carrier, based on which the Carrier transfer the Passenger and/or the Vehicle from the place of departure to the place of destination. The Passenger pays for the journey according to the effective Price List. The Contract of Carriage becomes valid from the moment the Passenger buys the Ticket.
1.22. Crossing – transportation of the Passenger and/or the Vehicle from the place of departure to the place of destination between boarding and leaving the ferry.
2. Ferry timetable
2.1. The Carrier prepares the ferry timetable in cooperation with the Estonian Road Administration and the relevant municipality, based on the number of the Crossings ordered by the relevant state authority.
2.2. If it is not possible to serve all the customers wishing to travel with Scheduled Departures, the Carrier shall have the right to organise Additional Departures and Charter Departures.
2.3. Additional Departure will be organized when there are more than 100 (one hundred) line meters of vehicles waiting in the port (the line meter is an area of 1 (one) meter of length 2 (two) meters of width), there are more than 2 (two) hours until the next Scheduled Departure and the Carrier has a ferry available and not used for any Scheduled Departure.
2.4. In agreement with the municipality there are special departures in the ferry timetable, where the number of allowed persons (including Passengers) and Vehicles on the ferry is determined in the certificate assigned to the ferry.
2.5. The Crossing of live animals (except for pets and horses) is carried out by the means of Special Journeys.
2.6. Under extraordinary circumstances or other circumstances beyond the control of the Carrier, the Carrier has no obligation to follow the ferry timetable.
2.7. When there are unfavourable weather conditions or other circumstances beyond the control of the Carrier, which endanger or could endanger people, environment or property, the Carrier has the right to discontinue the traffic and resume it after the danger has passed.
2.8. The Carrier shares the information about the extraordinary circumstances and the interruption of the ferry traffic on the website www.praamid.ee.
2.9. The Carrier has the right to delay without advance notice the departure time of the ferry, change the time, place and/or order of boarding and/or landing until the relevant circumstances have passed, if people, environment or property could be endangered due to exceptional or other circumstances beyond the control of the Carrier.
2.10. The Carrier has the right to use a different ferry than indicated on the ferry timetable or change the route of the ferry without advance notice if exceptional or other circumstances beyond the control of the Carrier occur.
3. Buying, changing and validity of tickets
3.1. A Ticket shall be bought to each Passenger and Vehicle. A Ticket shall also be acquired when the Passenger or the Vehicle has the right for a free of charge journey.
3.2. The maximum number of persons (including Passengers) and Vehicles allowed on the ferry is determined by the ferry documentation.
3.3. A Ticket can be bought from the e-service, the port ticket office or via phone call to a special telephone number. It is not possible to buy or book tickets by phone or e-mail.
3.4. As a rule, a Ticket for the Scheduled Departure can be bought 2 (two) weeks before the journey. The Carrier has the right to change the time of pre-sale of tickets and add Additional Departures or Charter Departures any time.
3.5. Ticket prices and travel discounts are established with a decree by the Minister of Economic Affairs and Infrastructure and the sale of Tickets and Additional Services takes place according to the Price List established by the Carrier and regulations published on website www.praamid.ee.
3.6. Right of priority for the Crossing of Vehicles applies only for the journey indicated on the Ticket. In the regular queue the Ticket can be used up to 48 (forty eight) hours from the the moment of purchase until the journey date indicated on the Ticket.
3.7. Under extraordinary circumstances or other circumstances beyond the control of the Carrier, the Carrier shall have the right to cancel Tickets with the right of priority by notifying the Passengers of such decision.
3.8. The ticket can be changed or refunded up to 15 (fifteen) minutes before the journey time indicated on the Ticket. An e-Ticket for the regular line can be changed until 23:45 of the same day. It is not possible to change or return the Ticket after the Vehicle has entered the Port Area.
3.9. The Carrier does not refund money upon change of the Ticket, if the Vehicle type indicated on the Ticket is changed to the cheaper type or if the number of Passengers is reduced.
3.10. There are three possibilities to return Tickets:
3.10.1. By using the link received in the Ticket purchase confirmation e-mail;
3.10.2. In the e-service, the ticket can be cancelled with the Customer Account by clicking on the “Refund” button at the corresponding ticket on the page “My tickets” and filling the Ticket cancellation and refund application.
3.10.3. Passengers without the Customer Account fill the Ticket cancellation and refund application in the e-service.
3.11. It is not possible to cancel Tickets, get refunds or make changes to Tickets at the port ticket office.
3.12. Upon return of Tickets, the fee is deducted from the refunded amount according to the Price List, unless the journey is cancelled due to extraordinary circumstances (see clauses 2.6 and 2.7 of the Terms and Conditions).
3.13. If the journey is cancelled due to extraordinary or other circumstances beyond the control of the Carrier, the Ticket, which is not used during the 48 (forty eight) hours from the journey start time specified on the Ticket, will be refunded. If a Journey is cancelled due to the occurrence of extraordinary or other circumstances beyond the control of the Carrier, an E-Ticket for the general queue will be refunded within 48 (forty eight) hours from the purchasing date of such Ticket.
3.14. If the Passenger does not have a different request on the Ticket cancellation and refund application, the refunded amount will be transferred to the same bank account the initial payment was made at. If the Ticket has been paid in cash at a port ticket office, the Ticket refund application must always be filled in the E-service and the bank account number, where the refunded amount should be returned, should be indicated therein.
3.15. A sum to be refunded will be transferred on the account of the Customer within 10 (ten) business days.
3.16. Customer data processing principles are stipulated in a separate guide available on www.praamid.ee.
3.17. Detailed terms for purchasing, changing and cancelling Tickets are available on the website of the Carrier at www.praamid.ee.
4. Ticket control
4.1. Ticket control is performed in the Port Area before boarding, during boarding and also on the ferry during the journey, if needed.
4.2. For using the travel discount, the Passenger must present the relevant document (see Documentation to prove the right for discount). If the Passenger or the Vehicle fails to present the documentation to prove the right for the discount, it will be considered as absence of the Ticket.
4.3. A Passenger must purchase a correct Ticket according to the Price List. If an invalid Ticket has been purchased, it will be considered as absence of the Ticket.
4.4. In case of absence of the Ticket, the Passenger must purchase a correct Ticket. The Carrier has the right to refuse access to the ferry until a correct Ticket has been purchased.
5. Passenger transport
5.1. The moving of the Passenger to and from the ferry is guided by the representative of the Carrier. Passengers traveling on foot and by bicycle must board and leave the ferry by a separate ramp. Pedestrians and Passengers with a bicycle generally board before the Vehicles and leave the ferry after the Vehicles have been unloaded.
5.2. When in the Port Area, during the Crossing and while boarding and leaving the ferry, the Passenger must follow the Terms and Conditions, orders and hand signals given by the representatives of the Carrier, safety requirements for establishing order and safety on the ferry (no running on the ferry, no climbing on the rails, no corruption of the inventory of the ferry, etc.), pointers and traffic signs and to assure traffic safety. If the Passenger disregards the orders or rules, the Carrier has the right to deny the Passenger access to the ferry or to demand the Passenger to leave the ferry or the Port Area. The Carrier will not be responsible for the safety of the Passenger if the Passenger disregards requirements specified in the current clause.
5.3. The Carrier can refuse from serving a Passenger who is under the influence of alcohol or is acting aggressively and deny them access to the ferry, and in this case the Carrier is not obligated to refund or change the Ticket.
5.4. If the employee of the Carrier gives an order to leave the car deck, the order must be executed immediately. The Carrier is not responsible for the safety of the Passenger if the Passenger stays on the car deck during the Crossing in abovementioned cases.
5.5. In case of children and student trips, the tour organiser shall ensure that the group has enough adult supervisors whose responsibility is to ensure that all group members adhere to safety guidelines (no running on the ferry, no climbing on the rails, no corruption of the inventory of the ferry, etc.) and the rules of civility and conduct.
5.6. Pets are only allowed on the ferry in the designated area (unless the pet is in a carrier cage or bag). Pets are not allowed in the eating area. The Passenger must observe that the pet does not disturb other Passengers and ferry crew nor compromise the safety or property. All other animals have to be placed in special vehicles during the Crossing.
5.7. For safety reasons, the Carrier may ask to see the contents of the Vehicle and Hand Luggage in the Port Area and during the Crossing.
5.8. The Passenger is not allowed to bring objects or substances, which could endanger people, environment or property to the Port Area or on the ferry.
5.9. Among other things, prohibited objects include unpackaged, loaded or illegal weapons, smelly, inflammable, explosive and poisonous substances and other dangerous substances.
If a dangerous object or substance has been brought on the ferry without informing the Carrier, the Carrier will notice, according to the circumstances, the Police and Border Guard Board.
5.10. The Passengers are prohibited, amongst other things:
5.10.1. to board the ferry, stay in the Port Area or on the ferry in an apparent state of intoxication or in dirty clothing;
5.10.2. to endanger other Passengers, environment or property;
5.10.3. to smoke or consume alcohol in non-designated areas;
5.10.4. to disturb other Passengers in the Harbour Area or on the ferry.
6. Transport of vehicles
6.1. Upon arriving to the port with the Vehicle, in addition to following the information boards regarding the vehicle type, a correct lane must also be chosen:
6.1.1. with an existing Ticket, a correct lane can be chosen;
6.1.2. without an existing Ticket, the “Regular” lane (general queue) must be chosen.
6.2. Upon arriving at the port and in the Port Area direction signs, road signs, traffic lights, road surface markings and the orders of the representatives of the Carrier must be observed (see At the Port and on the Ferry). The Carrier will not take any responsibility for the safety or damage to the Vehicle or the Passenger if the Passenger or the Driver ignores the requirements of this clause.
6.3. For using the right of priority, the port gate should be entered during an ongoing registration for the journey indicated on the Ticket (see the board at the Port). In other cases, the Vehicle will be directed to the regular queue.
6.4. If a Vehicle with a priority Ticket arrives to the port gate less than 15 (fifteen) minutes before the departure of the journey, the Carrier cannot guarantee them a place on the departing journey (see At the Port and on the Ferry).
6.5. Priority is given to emergency vehicles boarding the ferry with the purpose of performing their functions (emergency vehicles, including vehicles escorted by them), vehicles carrying disabled persons and deceased persons.
6.6. Under extraordinary circumstances, the Carrier shall have the right to establish other procedures regarding the boarding of Vehicles. If the Estonian Road Administration has issued written instructions for acting under extraordinary circumstances, the Carrier shall follow said instructions.
6.7. The Vehicles in the regular queue are loaded to the ferry according to the time they arrive to their lane in the Port Area.
6.8. The Carrier determines the Vehicles’ loading order and their position in the ferry, taking into account the proper stability of the ferry and the efficient use of the deck.
6.9. The Vehicles are loaded with the help of a traffic light system and according to the instructions of the representatives of the Carrier and unloaded according to the instructions of the representatives of the Carrier. In case of no instructions, the Driver cannot stop in the Port Area after leaving the ferry and is only allowed to park on designated parking spots, while taking into account the general parking requirements. When boarding and leaving, the driver of a trailer caravan or a motor car must assure the safety of the Vehicle and make sure it could not cause injuries to the ferry or third persons.
6.10. The following safety rules must be followed on the ferry:
6.10.1. The Driver must switch on or pull up the Vehicle’s handbrake, set the car into the parking mode (cars with manual gearbox must be put in the first gear) and make sure that the fuel tank is tightly closed and there is no oil or fuel leakage from the Vehicle;
6.10.2. The Driver must inform the representative of the Carrier of any specific characters or technical errors of the Vehicle, which might cause the Vehicle to move or self-ignite or get damaged in any other way;
6.10.3. According to the cargo securing rules, to stop the Vehicle from rolling, moving or turning over, the Vehicle must be fastened with securing devices (such as wheel chocks) on the request of the Carrier’s representative. The following vehicles must be parked by the Driver on designated parking spots during the Crossing and, if necessary, fastened with suitable fastening devices, in order to avoid their movement, displacement or rollover: motorcycles, (mini) mopeds, bicycles, etc;
6.10.4. The load must be loaded and fastened to the Vehicle in such a way that its centre of gravity is as low as possible and that the safety of the representatives of the Carrier, Passengers, Vehicles and the ferry is ensured. The weight of the load cannot exceed the maximum allowed loading capacity of the Vehicle;
6.10.5. The Vehicle must drive on the ferry at a speed lower than 5 km/h;
6.10.6. The Driver must avoid damage to the Passengers, the environment and property.
6.11. To avoid contamination and bad smell, special vehicles must be used for the transportation of special cargo (e.g. live animals, fish, garbage, animal waste, etc.) or the abovementioned cargo must me packaged. Pollution damage caused to the people, the environment and property will be compensated for by the driver or owner of the Vehicle.
6.12. The Carrier is not obliged to allow on board the ferry Vehicles that are not in a good technical order or present a danger to the environment (incl. leaking, without brakes or exceeding the allowed loading capacity).
6.13. For finding out what crossing options are available for Oversized or Heavy Vehicles, Dangerous Cargo and Special-purpose Vehicles, their Crossing must be coordinated with the Carrier in advance, according to information specified on the Carrier’s website. For such vehicles the Vehicle documentation must be presented in accordance with the applicable national legislation.
6.14. Loads qualified as hazardous loads according to the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR) can only be transported with a special vehicle, which is specifically adjusted for such purposes and corresponds to the ADR requirements.
6.15. During the Crossing of hazardous loads, requirements specified in the guidance materials on the website of the Carrier must be observed.
7. Liability and complaints
7.1. The limitations of the liability of the Carrier are as follows:
7.1.1. The Carrier will not be liable for the loss, destruction or spoilage of the Passenger’s Hand Luggage and its contents;
7.1.2. The Carrier will not be liable for damages that occurred during the Crossing of the Passenger’s Hand Luggage, goods in Vehicles and live animals;
7.1.3. The Carrier will not be liable for damages arising from late arrivals, unless they were caused due to the Carrier’s error or gross negligence;
7.1.4. The Carrier will be liable for injuries endured by the Passenger and the damage or loss of the Vehicle caused by the Carrier’s error or gross negligence;
7.1.5. In case of injuries caused to the Passenger or damages or loss of the Vehicle, the liability of the Carrier will be limited to the extent laid down by the effective legislation.
7.2. The Driver will be responsible for following the Terms and Conditions (incl. following the orders and instructions of the representatives of the Carrier and the markings in the Port Area and on the ferry), assuring the proper technical order, fastening or loading of the Vehicle or its cargo and for submitting correct information to the Carrier.
7.3. Pursuant to the Motor Third Party Liability Insurance Act, the loading and unloading of Vehicles to regular passenger ferries is equivalent to road traffic and any problems are solved in the same manner as in regular traffic situations.
7.4. If the Passenger, the Driver or a person without a Ticket causes damage to people, the environment or property by disregarding the Terms and Conditions, they will be obligated to compensate for all such damages.
7.5. The Passenger must compensate for the losses they or their Vehicle (in their possession) have caused and cannot refer to the defects or characteristics of the Vehicle as a means of excluding liability.
7.6. In case of a loss event, the Passenger must submit a written notice to the Carrier regarding the loss caused to them or their property during the Crossing. Such notice must be submitted during the Crossing or immediately after the arrival, but prior to leaving the Port Area.
7.7. When giving a notice of loss, the Passenger must prove that the event causing the loss happened during the Crossing. The Passenger must also quantify the damage caused during the Crossing.
7.8. All events that occurred during the Crossing by the fault or negligence of the Carrier and resulted in damage to people, the environment or property will be recorded in a statement, which will be drawn up by the Carrier in the presence of the Passenger. If a statement is not drawn up on the site, the Passenger will have no further right to file a complaint.
7.9. The Carrier’s representative on the ferry with regard to solving any problems related to the carriage of Passengers and Vehicles shall be the captain of the ferry or a person appointed by the captain.
7.10. The Passenger has the right to submit a complaint about the actions or failure to act by the Carrier by letter or e-mail not later than in 7 (seven) days from the journey. A complaint submitted after the deadline will not be processed.
7.11. The complaint must include at least the following information:
7.11.1. name and contacts of the complainant;
7.11.2. date of the complaint;
7.11.3. description of the defect and the date and time of providing the defective service;
7.11.4. details of the claim, in case of a financial claim, relevant expense receipts or other relevant documents must also be attached.
7.12. The Carrier will review the complaint and respond to the Passenger as soon as possible, but not later than 10 (ten) working days from the filing of the complaint. If giving a final response is not possible within that period, the Carrier will notify the Passenger of such circumstances by sending a holding reply and the case will be solved not later than in 1 (one) month from the filing of the complaint.
1. General principles
1.1. TS Laevad OÜ processes Customer Data only to the extent that is required for the performance of contracts, the best service to Customers and achieving the objectives of Customer Data processing.
1.2. In registering as a Customer or applying for becoming a Customer of TS Laevad OÜ, the Customer grants a consent for processing his/her Customer Data under the provisions set forth in these rules.
1.3. TS Laevad OÜ has the right to unilaterally change Customer Data Processing Principles, informing its Customers on its website www.praamid.ee at least 1 (one) month before the change takes effect, unless the principles are changed solely due to the changes in legislation.
1.4. TS Laevad OÜ deems the confidentiality of Customer Data and its safeguarding very important and ensures the high level of safeguarding of Customer Data and the legality of the processing of Customer Data.
2.1. Personal Data – data about identified or identifiable natural person generated during the offered or mediated services.
2.2. Customer Data – any information known about the Customer, incl. personal data (e.g. name, personal identity code, contacts, language of communication, etc.) and the Service Information.
2.3. Customer Data Processing – any operation with Customer Data, incl. collecting, saving, storing, changing, providing access, making inquiries, using, transferring and destroying of Customer Data.
2.4. Customer Relationship – legal relationship arising between the Customer and TS Laevad OÜ, when the Customer uses, has used or wishes to use some of the services offered by TS Laevad OÜ.
2.5. Customer – any natural or legal person, who uses or wishes to use the services of TS Laevad OÜ.
2.6. Service Information – information about the Customer become known during the provision of the service, foremost information about the details of the carriage service.
3. Customer data and objectives of customer data processing
3.1. TS Laevad OÜ processes Customer Data that has become known about the Customer during the Customer Relationship or at the registering the person as a Customer of TS Laevad OÜ.
3.2. Customer Data is not released to third parties, unless the release of data is mandatory by law, the Customer has given its consent to release its data or if data has to be released due to the Customer breaching the contract (i.e. to debt collection service provider).
3.3. TS Laevad OÜ processes Customer Data in order to:
- decide under which circumstances the services should be provided to Customers (e.g. processing of Customer Data prior to concluding the contract, assessing creditworthiness);
- meet the obligations towards Customers regarding the provision of services;
- provide Customers proactive information about extraordinary circumstances and solutions (e.g. cancellation of journeys due to bad weather conditions);
- better understand Customers’ expectations about services (e.g. customer surveys, consumer research, etc.);
- assess customer experience and service quality (e.g. listening to call recordings);
- analyse customer groups and/or usage of services and create reports;
- offer services or goods from carefully chosen cooperation partners to Customers;
- defend its rights (e.g. forwarding data to providers of legal advice, court);
- meet the obligations arising from legislation (e.g. forwarding data to investigative authority).
4. Storing of customer data
4.1. TS Laevad OÜ has the right to store all notifications and orders and other operations of the Customers (i.e. operations performed in E-service and ports) given by means of telecommunications (e-mail, phone, etc.) and use them for proving the performed operations, if needed.
4.2. For security reasons TS Laevad OÜ may monitor the territory under its use (i.e. port waiting area, ferry’s car deck and passenger deck) and its immediate surroundings, incl. persons, things, processes, with monitoring equipment and to store the results of the monitoring. This data is used only for achieving the objectives of data collection.
4.3. The recordings of the monitoring equipment could be used for protection of the rights and meeting the obligations of TS Laevad OÜ and in proving the operations and/or unlawful acts and/or damages made by Customers.
5. Changing customer data and protection of customer rights
5.1. Customers have the right to access their personal data and information about the operations performed by them at any time. The Customers also have the right to request the correction of their data at any time, if data has been changed or is incorrect for other reasons.
5.2. TS Laevad OÜ confirms that:
- it protects Customer Data with relevant security and confidentiality rules and that it has taken all necessary measures for protecting Customer Data;
- its employees are aware of the personal data protection principles and their obligation to maintain confidentiality and will be liable for violating the above mentioned obligations;
- its employees have the right to process Customer Data only for performance of their work duties; processing Customer Data without the professional need, incl. viewing of the Customer Data, is prohibited;
- demand from all its cooperation partners, with whom it cooperates in Data Processing (such as IT or postal companies) that they should adhere to the similar Customer Data processing principles.
5.3. If the Customer finds that the processing of his/her Customer Data is not allowed pursuant to the laws, concluded contract or rules, he/she has the right to demand the termination of processing, disclosure and/or access to his/her Customer Data. TS Laevad OÜ processes Customer Data until the objectives of the Customer Data processing have been obtained or the statutory obligations have been met.
5.4. If the Customer finds that TS Laevad OÜ has violated his/her rights in processing the Customer Data, he/she has the right to demand the termination of the violation by submitting the claim to Customer Support by e-mail firstname.lastname@example.org or phone 618 1310.
5.5. The Customer has the right to have recourse to Data Protection Inspectorate or the court in case his/her rights have been violated.
1. Content of Contract
1.1. The Contract with Customer regulates settlements between the Carrier and the Customer when paying for the Services.
1.2. Detailed information about the use of Services and settlements is available in the E-service at www.praamid.ee.
2. Discounts and Settlement of Services
2.1. Transport at a discount price: [Select from the dropdown menu either yes or no], Choose a line from the dropdown menu.
2.2. The payment for the Services takes place on the basis of an invoice submitted by the Carrier and by the date indicated on the invoice. The invoice due date is 14
days from the invoice date.
2.3. The Carrier prepares an invoice by the 7th (seventh) date of the calendar month following the provision of the Services.
2.4. The invoice is available in the E-service and it is also sent to the Customer by [Select a sending method].
2.5. Upon settling an invoice by transferring money to the bank account of TS Laevad OÜ, EE732200221059948617, it is required to always use the invoice reference
3. Main User
3.1. The Customer designates either one or several Main Users.
3.2. The Main User creates an account in the E-service as a private person and once the Customer Account has been created, the designated Main User obtains the right to add new main users, regular users, and vehicles to the Customer Account, as well as change and remove them.
3.3. The Customer is responsible for granting rights to the Main User and regular users, and the timeliness of this information. Any abuses that take place during the time the data on the rights of the Main Users and users has not been updated will be the Customer’s responsibility.
General Terms of Contract with Customer
1.1. E-service – a self-service environment available at www.praamid.ee or in mobile app Praamid.ee, where the Customer can purchase, change, and return tickets, and track invoices and transactions.
1.2. Price List – a price list of ferry services, which has been approved by a corresponding authority of the Republic of Estonia and/or the Carrier.
1.3. Customer Account – an account to be opened for the Customer at the Carrier after the conclusion of the Contract with Customer, by means of which the Customer uses the Services and/or settles with the Carrier.
1.4. Contract with Customer – a contract concluded between the Customer and the Carrier, based on which the Customer consumes the Services. This contract includes the Customer’s contact data, the methods of payment for the Services and terms and conditions applied to the Customer.
1.5. General Terms of Contract with Customer – an integral part of the Contract with Customer, which describes the organisation of the Services, the payment methods and terms and conditions of the Services.
1.6. Customer – a legal person with whom the Carrier has concluded the Contract with Customer.
1.7. Additional Service – a service complementing or giving added value to the main services. The Carrier has the right to demand extra charge for an additional
1.8. Main User – an employee of the Customer or a person designated by the Customer, who has the right to add new Main Users, regular users, and vehicles to the Customer Account, and to change and remove them.
1.9. Services – the sale of tickets and Additional Services and the transport of the Customer’s vehicles and passengers based on Terms and Conditions established on the ferry routes of the Carrier.
1.10. Terms and Conditions – a document regulating the content and provision of the Services, which is available at www.praamid.ee.
1.11. Carrier – TS Laevad OÜ.
2. Service Management
2.1. The provision of the Services is regulated by the Terms and Conditions and processes established by the Carrier (see www.praamid.ee).
2.2. The Customer pays for the Services in accordance with the current Price List.
2.3. Upon concluding the Contract with Customer, a Customer Account will be created for the Customer in the E-service. The Customer Account can be used by persons designated by the Customer, who have to first sign up in the E-service and then they receive a user ID of the E-service.
2.4. In order to enter the E-service environment, one has to visit www.praamid.ee and click on “Log in” in the upper right corner.
3. Discount Ticket
3.1. Legal persons of Saare County and Hiiu County can use a discount price in accordance with the current Price List when transporting passengers or vehicles.
3.2. The use of a discount price is regulated by the Terms and Conditions and the current Price List.
3.3. In order to use a discount price, the Customer and the Carrier conclude a Contract with Customer.
3.4. In order to use a vehicle ticket discount, the Customer is obligated to enter the vehicle data in the E-service and the Customer has to be the owner of the vehicle, a responsible user or a user.
3.5. A discount ticket is issued from the port’s ticket office only in case the vehicle and/or the ticket buyer has/have been registered with the Customer Account and all terms and conditions to receive a discount have been met.
3.6. In E-service, a discount ticket can be purchased only if the person has logged into the environment.
4. Settlement for Services
4.1. The Carrier decides which payment methods for the Services can be used by the Customer. The Customer has an option to add preferences upon submitting an application.
4.2. In order to pay for the tickets via the Customer Account at the port’s ticket office, the ticket buyer has to be the Main User or regular user and/or the vehicle used has to be registered with the Customer Account. In this case, the Carrier issues a ticket to the Customer from the port’s ticket office, which is a ticket to the ferry, not a cash document.
4.3. If the Customer has the right to use credit and pay for the Services with an invoice, designate the amount of the used credit limit based on the Customer’s previous volume of the use of the Services calculated by the Carrier, the Customer’s payment behaviour at the Carrier, and any information found in public databases.
4.4. The Carrier has the right to unilaterally alter the Client’s credit limit by notifying the Client 15 (fifteen) days in advance.
4.5. If the Customer has made a prepayment, then it is possible to purchase tickets both from the E-service and the port’s ticket office to the extent of the prepayment (see also clause 4.2, which regulates the purchase of tickets from the ticket office).
4.6. In E-service, the balance of all transactions that have taken place is displayed to the Customer.
4.7. The Carrier submits a summary invoice to the Customer on all the Services provided within one calendar month. The summary invoice will include only transactions made from the Client Account using credit or by prepayment (transactions through other payment means will not be included in the summary invoice).
4.8. When paying with an invoice, the Customer pays for the provided Services later on the basis of an invoice submitted by the Carrier and by the date indicated on the invoice.
4.9. The invoice has to be settled by the date indicated on the invoice. If the Customer does not pay the invoice on time, the Carrier has the right to unilaterally reduce the credit limit, or cancel this payment option.
4.10. After all debts have been eliminated, the Carrier has the right to reopen the credit limit.
4.11. When another debt incurs, the Carrier closes the credit limit for an indefinite period and without notice. In this case, the Customer can use the Services in the future by using an prepayment or immediately paying for the Services.
4.12. The Customer is obligated to pay a late interest of 0.05% of the amount payable for each day of delay.
4.13. The Carrier has the right to assign a Customer’s debt or transfer it to a third person to be recovered. In this case, the Customer compensates for any costs incurred from debt recovery to the Carrier.
5. Entry into Force, Amendment, Validity, and Termination of Contract
5.1. The Contract with Customer enters into force on the following day, at the latest, after it has been signed by both the Customer and the Carrier.
5.2. The Customer is obligated to inform the Carrier about any amendments related to contractual data or other circumstances, which may hinder the performance of the Contract with the Customer or make it impossible.
5.3. The Carrier has the right to unilaterally change the terms and conditions of the Contract with Customer by informing the Customer in the E-service at least 15 days in advance.
5.4. In case there is a request to terminate the Contract with Customer, one party will inform the other party about this at least 1 (one) month in advance.
5.5. If the Customer has any arrears, the Carrier has the right to immediately terminate the Contract with Customer without notice, or amend its terms and conditions.
6. Other Terms and Conditions
6.1. Any disagreements arising from the Contract with Customer will be settled by mutual agreement of the parties through negotiations or in Harju County Court.
6.2. The Contract with Customer has been electronically prepared and digitally signed.