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Good to Know

Contents
Tips for a traveller
In the car as a co-passenger
Disabled passengers
Travelling with children
Travelling with pets
Guidelines for group trips
Dangerous cargo
Oversized and heavy vehicles


Tips for a traveller


In the car as a co-passenger

If you plan to travel with a friend in their car but you wish to buy tickets from the e-service separately, you can use the convenient option of buying a passenger ticket for yourself. That way you do no longer have to worry about the ticket purchase at the port or settle with the friend later.

You can buy a ticket into your friend’s car if a ticket has already been bought for the car. To purchase a passenger ticket:

At the port you can all drive the car onto the ship together without making additional operations.

NB! The ticket for travelling in the car as a passenger shall lose validity together with the ticket of the car driving you.


Disabled passengers

Purchasing discount tickets

If you are purchasing the ticket from the ticket office, show the cashier your personal identification document and the document that is necessary to receive a discount.

In order to buy a discount ticket from the e-service:

After this, a customer support specialist will add a notification to your account stating that you have the right to purchase passenger and vehicle tickets of a disabled person. You have to be logged onto the e-service to buy a discount ticket. Crew at the port may check that you have a document necessary for receiving a discount.

NB! A car or a vehicle (the gross weight of which is max 3500 kg) transporting a severely disabled person, disabled person up to the age of 16 or a person with severely impaired vision, can board the ferry in priority order. It is not necessary to buy a separate priority queue right from a ticket office to do so.

At the port and on the ferry


Travelling with children

In the port

Boarding

On board


Travelling with pets

General

Pet room

Equipment available in the pet room:

While staying on the ferry in the designated pet area


Guidelines for group trips

Purchasing tickets

At the port and on the ferry


Dangerous cargo

See also the Regulations on the carriage of dangerous cargo by road.

Information about the journey

In compliance with regulations, crossings involving dangerous cargo are by special journey. The total number of passengers on journey involving dangerous cargo may not be more than 1 person per the overall length of the ship.

Advance ticket sales for journey involving dangerous cargo are open until the permitted number of passengers is reached. The permitted number of passengers varies by ship.

Crossings are appropriately marked in the departure schedule. Passengers are required to be at the port at least 20 minutes before departure and the carrier must be notified of any changes regarding the journey at least 2 hours in advance.

If no dangerous cargo are registered for a scheduled journey, the journey is conducted as a normal journey.

Requirements for dangerous cargo

Crossings involving Class 2 and 3 dangerous cargo must be coordinated with the carrier by 9:00 for journeys on the same day and by 20:00 of the previous workday for morning journeys.

Dangerous loads must be registered as such if they contain:

If the duly completed and signed dangerous cargo declaration and safety instructions have been submitted beforehand via the self-service or to TS Laevad OÜ customer support, the documents will be forwarded to the quayman or sailor and the ship’s captain by TS Laevad OÜ customer support. The dangerous cargo declaration must be kept in the ship.

If the load contains flammable liquids with a flashpoint above 61 °C (fuel oil), the crossing may be done as part of a scheduled journey without notifying the carrier. It is important that you submit a document proving conformity of the load to the aforementioned conditions when purchasing your ticket or electronically to TS Laevad OÜ customer support (info@praamid.ee).

Booking

The carrier can buy an electronic ticket for the desired journey via the self-service environment. In that case, there is no need to visit the ticket office at the port before the journey.

At the port

At the port, vehicles carrying dangerous cargo line up in a separate line or zone designated by the shore team. Loads containing substances with a flashpoint above 61 °C (fuel oil) are sent to a line for large vehicles in the port area.

Safety requirements for dangerous cargo

During journeys involving dangerous cargo, all passengers must leave and stay clear of their vehicles and the deck of the ship. Smoking during the journeys is strictly prohibited.

The ship’s captain has the right to refuse loading the dangerous cargo onto the ship if the submitted declaration is incomplete, was submitted shortly before departure, or if it is necessary for guaranteeing safety and staying on schedule.

The ship’s captain has the right to put vehicles carrying dangerous cargo on normal journeys if the number of passengers is within the permitted range.


Oversized and heavy vehicles

General information

An oversized vehicle is more than 2.5 m wide and/or more than 4.0 m tall. A heavy vehicle has an axle load of over 10 tons or a gross weight of over 40 tons.
A special-purpose vehicle is more than 4.0 m wide and/or more than 4.5 m high with a gross weight of over 40 tons.

Our ferries have a free passage height of 5.0 m. The width of the corridor at that height is 5.7 m. The maximum weight of cargo is 40 tons and the maximum axle load is 13 tons.

Booking a slot

For oversized or heavy vehicles a space must be booked at least two business days prior to the requested crossing by calling +372 618 1310 or e-mailing info@praamid.ee.

To find out what crossing options are available for special-purpose vehicles, an application should be sent to TS Laevad (info@praamid.ee) at least 14 business days prior to the requested crossing. The crossing options will be evaluated by the crew of TS Laevad on a case-by-case basis and the applicant will be informed of their decision three business days prior to the requested crossing.

When reserving/presenting an application please provide the following details:

For clients who have entered into a contract and for whom credit has been approved, tickets are issued by customer support. Clients who have not entered into a contract must activate their ticket at the harbour prior to the crossing.

Ticket price

Special prices apply to oversized and heavy vehicles or their trailers based on the special rates set out in the price list. For example, if a trailer is large but the vehicle on it is of normal size, the special rate only applies to the trailer. All prices can be found on the price list.

At the port

Drivers must follow the instructions agreed upon and keep to the lane or area specified by the ground crew.

The captain of the ferry has the right to refuse shipment of oversized and heavy vehicles if the cargo could damage the vessel or cause a delayed departure.