Good to Know
- Be sure to get to the port at least 15 minutes before departure.
- In case you are not able to catch the ferry leaving at the time noted on your ticket, keep in mind that e-tickets are valid in the general queue from the moment of purchase up to 48 hours after the departure time marked on the ticket. During rush hour, i.e. when there are queues at the ticket offices, you will be able to get on board through the e-ticket control lane only with a ticket to that exact trip. You should head to a queue at a ticket office to get on board at a time other than what has been marked on your e-ticket.
- You can change or return your ticket up to 15 minutes prior to the departure.
- When purchasing a ticket from a ticket office, be sure to have your money or bank card, registration certificate of your vehicle and the document certifying your right to a discount at hand.
- Intoxicated or aggressive passengers are not allowed on board our ferries.
- When driving onto the ferry and on the car deck, follow the signals and guidance from the boarding crew and be considerate to other passengers.
- When parking, leave reasonable little space between your car and other vehicles, turn off the engine, put on the parking brake and put the car in first gear or parking regime.
- Make sure that the vehicle and objects in it are secured tightly, so that nothing can move around. There are wheel chocks available on the car deck that keep vehicles from moving during the trip.
- Pets are allowed only in designated areas, except when they are in carrier crates. Pets are not allowed in dining venues.
- Smoking is prohibited on the ferry (incl. e-cigarettes). Smoking is allowed only in the marked designated area on the sun deck.
- You can see safety information from the screens on the passenger deck at the beginning of the trip.
- You should follow the orders of the crew throughout the trip. The crew will get involved only in exceptional situations and their goal is to ensure the safety of all passengers and their belongings.
- Do not leave your baggage unattended.
- Parents or guardians are responsible for children.
- It is forbidden to discard trash into the sea.
- The sun deck may be slippery when it’s wet.
- Keep safety in mind when enjoying the sea views.
If you plan to travel with a friend in their car but you wish to buy tickets from the e-service separately, you can use the convenient option of buying a passenger ticket for yourself. That way you do no longer have to worry about the ticket purchase at the port or settle with the friend later.
You can buy a ticket into your friend’s car if a ticket has already been bought for the car. To purchase a passenger ticket:
- enter the ferries.ee e-service;
- choose the journey from the ferries.ee e-service, onto which the friend’s vehicle ticket has already been bought;
- choose the suitable ticket from the page “I travel as co-passenger”;
- enter the registration number of the vehicle driving you;
- note down your contact details – we will send the ticket to the e-mail address and the information concerning exceptional situations to the mobile phone number.
At the port you can all drive the car onto the ship together without making additional operations.
NB! The ticket for travelling in the car as a passenger shall lose validity together with the ticket of the car driving you.
Purchasing discount tickets
If you are purchasing the ticket from the ticket office, show the cashier your personal identification document and the document that is necessary to receive a discount.
In order to buy a discount ticket from the e-service:
- set up an account for yourself at the e-service (see Creating a private customer account in the e-service);
- contact customer support by calling 618 1310 or sending an e-mail to firstname.lastname@example.org;
- let us know of your wish to add a disabled person note to your account;
- send a copy of the document that is necessary for receiving a discount to email@example.com (see price list for document list).
After this, a customer support specialist will add a notification to your account stating that you have the right to purchase passenger and vehicle tickets of a disabled person. You have to be logged onto the e-service to buy a discount ticket. Crew at the port may check that you have a document necessary for receiving a discount.
NB! A car or a vehicle (the gross weight of which is max 3500 kg) transporting a severely disabled person, disabled person up to the age of 16 or a person with severely impaired vision, can board the ferry in priority order. It is not necessary to buy a separate priority queue right from a ticket office to do so.
At the port and on the ferry
- Turn to crew members if you need some help or have any worries.
- Vehicles carrying disabled people shall be parked in designated parking spots, from where it is easy to access the elevator.
- There is a wheelchair on board, as well as elevators and there is a lift platform at every staircase.
- There are wheelchair spots and a wheelchair-accessible toilet on the passenger deck.
In the port
- There are toilets in port buildings. In Virtsu there is also a mother-and-child room in port building, where you can wait for your departure in a more comfortable way.
- Find more information about the opportunities of each port.
- Keep other vehicles in mind when opening your car door during boarding and when moving around on the car deck. Running is not allowed on the car deck and you should hold hands with your child to avoid accidents when moving between vehicles.
- It is convenient to use an elevator to move from deck to deck.
- Mother and child toilets on our ferries are situated on the 2nd passenger deck.
- Children can play with toys and watch a kids’ programme from the television in play corners.
- Some tables in the café have board games on them; ask for the pieces from the café employees.
- Parents or guardians are responsible for children and children should not wander around the ferry by themselves.
- Be careful when going on the sun deck – it can be slippery when wet.
- When enjoying sea views on the sun deck, be cautious and keep your child from climbing on the rails.
- Do not throw trash into the sea.
- Passengers with pets should make sure, both in the port and on the ferry, that their pets do not disturb other passengers or the crew. They should also not be a security threat or damage anyone’s property.
- Pets that come on board on foot should always be on a short leash, and bigger dogs (above 15 kg) should be wearing a muzzle. Other smaller pets should be in a carrier crate or bag.
- To guarantee a problem-free voyage we kindly ask you to walk your pet prior to coming on board and make sure your pet has satisfied its natural needs.
- For the duration of the trip, you can leave your pet in your car, in the special pet room or with a pet smaller than 15 kg you can stay in the designated area.
- The special pet room is located on the car deck on the port side aft (toward the back on the left).
- The designated area for pets is located aft in the passenger area.
- On the ferry, the designated area for pets and forbidden area are separately marked.
- You are not required to buy a ticket for your pet.
- In the pet room pets should be put in a safe cage. Use carbine locks to close the cage safely.
- When leaving the pet room please make sure it’s left clean and tidy.
Equipment available in the pet room:
- Tap for getting drinking water and for washing hands;
- Cages with measurements: 123x77x83 cm and 92x57x64 cm;
- Drinking bowls;
- 1 seat for the pet owner.
- We suggest taking a pet’s mattress or blanket with you.
While staying on the ferry in the designated pet area
- The designated area on the ferry is allowed for pets that are healthy, vaccinated, clean and domesticated. In other cases, we kindly ask you to keep your pet in the pet room or in the vehicle.
- While staying indoors every owner should take responsibility for tidiness and order and is obliged to clean up after their pet immediately, if necessary.
- The owner of the pet has to take responsibility for any damage to anyone’s property or damage done to other pets or passengers.
- While indoors, pets are not allowed to stay on seats meant for passengers.
- It is strictly forbidden for pets to stay in the catering or store area or in other areas that are not meant for pets.
- The crew have the right to guide the owner and the pet out from the passenger area if the pet disturbs other passengers or if the rules are not followed. In these situations the owner of the pet is obliged to follow the instructions given by the crew.
- In order to receive permanent resident discount when purchasing e-tickets, the personal identification codes of the passengers for whom the discount applies have to be entered, or those passengers should buy their tickets separately by using the option “I travel as co-passenger”. In the aforementioned case, the vehicle registration number of the bus with which the group is travelling and will be boarding the ferry should be entered.
- When buying tickets from a ticket office, necessary documents have to be showed for each passenger who applies for the discount.
At the port and on the ferry
- Arrive at the port at least 15 minutes before the departure of the trip.
- Passengers are required to have the documents that prove their right for a discount with them during the trip.
- Members of the group will board and later get off the ferry in the same bus with which they arrived at the port.
- Only walking is allowed when moving in the port and on the ferry, passengers should be mindful towards other passengers and vehicles, while keeping in mind the characteristics of sea travel.
- Code of conduct, instructions and orders from the crew have to be followed when on the port’s territory and on board the ferry. The inventory at the port and on the ferry cannot be damaged or stolen.
- It is forbidden to climb on the railings of the ferry.
- In the case of children’s and kids’ groups, the tour operator is required to make sure that the group has enough adult supervisors whose responsibility is to ensure that all group members adhere to these guidelines and the conditions described in the Terms and Conditions of the service.
See also the Regulations on the carriage of dangerous cargo by road.
Information about the journey
In compliance with regulations, crossings involving dangerous cargo are by special journey. The total number of passengers on journey involving dangerous cargo may not be more than 1 person per the overall length of the ship.
Advance ticket sales for journey involving dangerous cargo are open until the permitted number of passengers is reached. The permitted number of passengers varies by ship.
Crossings are appropriately marked in the departure schedule. Passengers are required to be at the port at least 20 minutes before departure and the carrier must be notified of any changes regarding the journey at least 2 hours in advance.
If no dangerous cargo are registered for a scheduled journey, the journey is conducted as a normal journey.
Requirements for dangerous cargo
Dangerous loads must be registered as such if they contain:
- Gases (hazard class 2);
- Flammable liquids (hazard class 3) with a flashpoint below 61° C.To coordinate a load, you must submit a standard format dangerous cargo declaration and vehicle data via the self-service environment.
If the duly completed and signed dangerous cargo declaration and safety instructions have been submitted beforehand via the self-service or to TS Laevad OÜ customer support, the documents will be forwarded to the quayman or sailor and the ship’s captain by TS Laevad OÜ customer support. The dangerous cargo declaration must be kept in the ship.
If the load contains flammable liquids with a flashpoint above 61 °C (fuel oil), the crossing may be done as part of a scheduled journey without notifying the carrier. It is important that you submit a document proving conformity of the load to the aforementioned conditions when purchasing your ticket or electronically to TS Laevad OÜ customer support (firstname.lastname@example.org).
The carrier can buy an electronic ticket for the desired journey via the self-service environment. In that case, there is no need to visit the ticket office at the port before the journey.
At the port
At the port, vehicles carrying dangerous cargo line up in a separate line or zone designated by the shore team. Loads containing substances with a flashpoint above 61 °C (fuel oil) are sent to a line for large vehicles in the port area.
Safety requirements for dangerous cargo
During journeys involving dangerous cargo, all passengers must leave and stay clear of their vehicles and the deck of the ship. Smoking during the journeys is strictly prohibited.
The ship’s captain has the right to refuse loading the dangerous cargo onto the ship if the submitted declaration is incomplete, was submitted shortly before departure, or if it is necessary for guaranteeing safety and staying on schedule.
The ship’s captain has the right to put vehicles carrying dangerous cargo on normal journeys if the number of passengers is within the permitted range.
An oversized vehicle is more than 2.5 m wide and/or more than 4.0 m tall. A heavy vehicle has an axle load of over 10 tons or a gross weight of over 40 tons.
A special-purpose vehicle is more than 4.0 m wide and/or more than 4.5 m high with a gross weight of over 40 tons.
Our ferries have a free passage height of 5.0 m. The width of the corridor at that height is 5.7 m. The maximum weight of cargo is 40 tons and the maximum axle load is 13 tons.
Booking a slot
For oversized or heavy vehicles a space must be booked at least two business days prior to the requested crossing by calling +372 618 1310 or e-mailing email@example.com.
To find out what crossing options are available for special-purpose vehicles, an application should be sent to TS Laevad (firstname.lastname@example.org) at least 14 business days prior to the requested crossing. The crossing options will be evaluated by the crew of TS Laevad on a case-by-case basis and the applicant will be informed of their decision three business days prior to the requested crossing.
When reserving/presenting an application please provide the following details:
- Requested route and time of crossing;
- Weight and dimensions of vehicle (incl. trailer);
- Number of axles and load;
- Registration number of vehicle;
- Category of vehicle;
- An illustration, if possible (showing length, height and width/height of trailer from the ground);
- E-mail address;
- Mobile phone number.
For clients who have entered into a contract and for whom credit has been approved, tickets are issued by customer support. Clients who have not entered into a contract must activate their ticket at the harbour prior to the crossing.
Special prices apply to oversized and heavy vehicles or their trailers based on the special rates set out in the price list. For example, if a trailer is large but the vehicle on it is of normal size, the special rate only applies to the trailer. All prices can be found on the price list.
At the port
Drivers must follow the instructions agreed upon and keep to the lane or area specified by the ground crew.
The captain of the ferry has the right to refuse shipment of oversized and heavy vehicles if the cargo could damage the vessel or cause a delayed departure.