To do this, select tickets with the desired date and route, and after checking the information in the shopping cart and before paying, enter the details of the recipient of the invoice (i.e. the name and address of the company).

Once you have made the payment, an e-mail confirming the purchase of the ticket will be sent to the e-mail address indicated on the ticket with the invoice/purchase confirmation attached. Please note that the discount meant for companies registered on Saaremaa, Muhu and Hiiumaa does not apply in this case.

If you wish to add your company’s details to the invoice and obtain the required discounts when buying tickets at the ticket office, we recommend creating an account in our e-service and entering into a customer contract with us. Read about creating an account and entering into a contract below, or contact our customer support.

Ticket price
The special prices which apply to large or heavy vehicles and their trailers are based on the special coefficients established in our price list. For example, if a vehicle of regular size has a large trailer, the special coefficient is applied solely to the trailer.

At the port
When arriving at the port, follow the instructions sent to you by customer support and go to the separate area or switch to the lane indicated by the port operatives. In general, similar requirements apply to the movement of large, special and heavy vehicles at all ports. As you arrive at the port, before reaching the ticket offices, switch to the lane to the left of the area restricted by barriers. The captain of the ferry has the right to refuse to allow a large, special or heavy vehicle onboard if no advance notice of the need for its transportation has been provided or if the driver or company has not waited for confirmation, as the vehicle may damage the ferry or cause delays.

To clarify whether it will be possible to transport a special vehicle, submit a request to our customer support 14 working days before the requested departure. We assess whether it will be possible for us to transport the specific vehicle and then notify you three working days before the requested departure. Our customer support registers advance bookings for special vehicles.

When submitting a request, provide us with the following:

• the requested route and time of departure;
• the dimensions and weight of the vehicle (and trailer);
• the number of axles and their load;
• the vehicle registration number;
• the type of vehicle;
• a drawing of the vehicle (length, height, width and height of trailer from the ground), if possible;
• your e-mail address;
• your mobile phone number.

Customer support will issue a ticket to customers with a contract who have sufficient credit or make an advance payment. If you have not entered into a customer contract, we ask you to pay for your ticket at the ticket office before boarding the ferry. If possible, stop at a distance from the ticket offices and make your way there on foot to obtain your ticket. Avoid transportation on the days and at the times that are most popular, if possible.”