For business

Buying a ticket

Buying a ticket without entering into a contract

Are you a representative of a company and would like to buy tickets from our e-service so that your company’s data is included in the invoice, but you do not wish to enter into a contract with us or create an account for your company? If so, you can buy tickets by paying for them immediately using a bank link, credit card or mobile payment and entering the details of the company on the invoice attached to the ticket.

To do this, select tickets with the desired date and route, and after checking the information in the shopping cart and before paying, enter the details of the recipient of the invoice (i.e. the name and address of the company).

Once you have made the payment, an e-mail confirming the purchase of the ticket will be sent to the e-mail address indicated on the ticket with the invoice/purchase confirmation attached. Please note that the discount meant for companies registered on Saaremaa, Muhu and Hiiumaa does not apply in this case.

If you wish to add your company’s details to the invoice and obtain the required discounts when buying tickets at the ticket office, we recommend creating an account in our e-service and entering into a customer contract with us. Read about creating an account and entering into a contract below, or contact our customer support.

Large, heavy and special vehicles

The vertical clearance on our ferries is 4.5 m and the width of the corridor at this height is 8 m. The maximum weight of a vehicle may be 44 t and the maximum axle load 13 t.

  • A large vehicle is wider than 2.6 m and/or higher than 4.0 m.
  • A heavy vehicle has an axle load of over 11.5 t or a maximum mass of over 44 t.
  • A special vehicle is a large or heavy vehicle with at least one of its dimensions or weight exceeding the maximum dimensions, mass or axle load allowed in Estonia.

The transportation of a large or heavy vehicle must be booked at least two working days before the requested departure. You can do this by by contacting our customer support on 618 1310 or by e-mailing [email protected].

Ticket price
The special prices which apply to large or heavy vehicles and their trailers are based on the special coefficients established in our price list. For example, if a vehicle of regular size has a large trailer, the special coefficient is applied solely to the trailer.

At the port
When arriving at the port, follow the instructions sent to you by customer support and go to the separate area or switch to the lane indicated by the port operatives. In general, similar requirements apply to the movement of large, special and heavy vehicles at all ports. As you arrive at the port, before reaching the ticket offices, switch to the lane to the left of the area restricted by barriers. The captain of the ferry has the right to refuse to allow a large, special or heavy vehicle onboard if no advance notice of the need for its transportation has been provided or if the driver or company has not waited for confirmation, as the vehicle may damage the ferry or cause delays.

To clarify whether it will be possible to transport a special vehicle, submit a request to our customer support 14 working days before the requested departure. We assess whether it will be possible for us to transport the specific vehicle and then notify you three working days before the requested departure. Our customer support registers advance bookings for special vehicles.

When submitting a request, provide us with the following:

  • the requested route and time of departure;
  • the dimensions and weight of the vehicle (and trailer);
  • the number of axles and their load;
  • the vehicle registration number;
  • the type of vehicle;
  • a drawing of the vehicle (length, height, width and height of trailer from the ground), if possible;
  • your e-mail address;
  • your mobile phone number.

Customer support will issue a ticket to customers with a contract who have sufficient credit or make an advance payment. If you have not entered into a customer contract, we ask you to pay for your ticket at the ticket office before boarding the ferry. If possible, stop at a distance from the ticket offices and make your way there on foot to obtain your ticket. Avoid transportation on the days and at the times that are most popular, if possible.”

From 1 June to 31 August, it is recommended to plan the crossing of large or heavy vehicles only on early morning or late evening departures.

If a special vehicle is too large to drive through the ferry’s corridor for unloading, then the ferry must be repositioned. Information concerning the additional fee for this can be found in the price list.

Dangerous goods

Dangerous substances are transported on our ferries according to the International Maritime Dangerous Goods Code (IMDG Code) adopted by the International Maritime Organization (IMO). Goods are considered dangerous if they include dangerous substances. You have to notify us of this when making your booking.

According to the rules, dangerous goods are transported on special departures marked in the schedule. Due to safety requirements, the total number of passengers may not exceed one person per metre of the total length of the ferry on such trips.

  • The number of passengers allowed on the ferry differs from ferry to ferry.
  • In the case of departures for the transportation of dangerous goods, the advance sale of tickets remains open until the upper limit of passengers is reached.
If no dangerous goods are registered for the departures planned according to the schedule, they are considered regular departures.

Transporting hay

Hay is a highly flammable material (UN 1327, class 4.1) and the transportation of hay loads on ferries must therefore be in accordance with the requirements of the IMDG Code.

Review the transport instructions for highly flammable goods.

  • The hay load must be secured according to requirements.
  • If the load is carried on an open transport unit, it must be covered completely with a load cover. The load must be covered from the top and on the sides.
  • No declaration or advance notification is needed.
  • Upon arrival at the port, hay carriers are obliged to notify the shore crew and the port operatives.
  • The captain of the ferry has the right to refuse to board a vehicle carrying a hay load if the load has not been covered or secured or is loose, damp, wet or oily.

Vehicles transporting live animals

Live animals are generally transported on special trips that are also marked in the schedule. The general requirements of the vehicle and the transporting of the animals are laid down in the Animal Protection Act.

Review: The transport instructions for live animals