For passenger

Important to know at the port

Traffic at the port

Traffic signs and road markings will help you choose the right lane as you drive into the port. As you reach the ticket offices, choose a lane according to your type of vehicle and ticket: whether you have purchased an e-ticket or will wait in the first-come, first-served queue.

There is a marked lane for high vehicles and vehicles with large loads, which makes maneuvering in the port area easier. If the traffic light above a lane is red or there is a sign indicating no entry, then you cannot enter the waiting area via this lane.

In exceptional circumstances (e.g. if a device malfunctions) the entry lane into the port area is closed off using cones or other barriers.

Always check the information board above the ticket offices to make sure that registration for the requested departure or the one indicated on your e-ticket is underway.

Travelling with an e-ticket

Stop your vehicle the marked distance in front of the barrier. ‘STOP’ will be displayed on the announcement board in front of you.
Once you have stopped, we will identify your vehicle’s registration number automatically and link it to the relevant ticket. If automatic number identification is unsuccessful and the barrier does not open, but you are certain you have an e-ticket, then use one of the following options.

  • Call the number on the barrier in front of you or on the self-service kiosk from the same phone whose number you entered when purchasing your e-ticket.
  • Scan the QR code on the ticket in the self-service kiosk. Hold the code 30-50 cm from the scanner.
  • Enter the ticket code (a unique 20-digit number) manually at the self-service kiosk.

If ticket inspection is successful, the large announcement board in front of the vehicle will display instructions as to which lane to choose. Check whether the text on the announcement board asks you to wait or gives you permission to start driving.

E-ticket guarantees an entry to the port area for a passenger or for a vehicle for the departure indicated on the ticket, but does not guarantee priority in driving on or off the ferry nor the parking space preferred by the driver on the ferry.

Entering the waiting area

Drive into the correct lane as soon as the announcement board gives you permission to do so and the barrier opens. Do not change lanes after clearing the barrier or you will lose your place in the queue. If your vehicle is at the head of the lane and the traffic light at the end of the waiting area is red, then bring your vehicle to a halt on the stop line.

If there are vehicles ahead of you, stop as close to the one in front of you as possible so that more vehicles can enter the waiting area. If possible, turn off the engine while waiting in order to reduce air pollution in the port area.

On days that are particularly popular for travelling, it may be the case that the waiting area for the first-come, first-served queue is full. In this case, only passengers who have purchased an e-ticket for the relevant departure can enter the port waiting area. We ask passengers who have selected the first-come, first-served queue (or arrive at the port at a time different from the one indicated on their e-ticket) to wait outside of the port’s waiting area in the first-come, first-served queue.

In order to avoid hazardous traffic situations, we kindly ask you to enter the port as part of the first-come, first-served queue and only spread out immediately before reaching the ticket offices. When entering the port, make sure that the relevant lanes are open for entry into the port area and follow the traffic signs and the instructions of the port operatives.

Boarding from the first-come, first-served queue depends on the number of e-tickets purchased for the trip, the occupancy of the ferry and the length of the queue.
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Café and restroom

While waiting for the ferry, you can visit the café and use the restrooms in the port building if you wish. At Virtsu, you will also find a parent & child lounge in the port building.

Always keep an eye out for other vehicles while waiting in the port area or when on the car deck after driving onto the ferry. Vehicles may still be moving, so in order to ensure safety and prevent accidents, it is a good idea to hold your child’s hand.